Staples · 7 hours ago
Sr Mgr Product Management
300 Tri State International Drive, Lincolnshire, IL, 60069, US
Full-time
Onsite
Senior Level, Lead/Staff
$126K/yr - $174K/yr
8+ years expStaples is a leader in office supplies and is seeking a Senior Manager, Product Management focused on Customer Retention for Quill.com. This role involves overseeing the customer lifecycle, driving engagement, onboarding, and loyalty outcomes by leveraging insights and data to enhance customer experiences and increase retention.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Develop and communicate a clear product strategy and roadmap aligned with company vision and market opportunities
Tailor website experiences for different customer segments, focusing on key engagement moments and reducing friction in the customer journey
Continuously monitor and analyze website and customer performance, using feedback and data to drive improvements and iterate on product features
Implement A/B testing and optimization techniques to increase user satisfaction and website performance
Collaborate with UX/UI designers, developers, and cross-functional teams to deliver high-quality products and customer journeys on time and within budget
Conduct market research to identify trends, customer needs, and competitive insights for informed product decisions
Manage product launches with effective go-to-market strategies, pricing, and promotional plans
Stay current on industry trends and emerging technologies related to eCommerce and user experience
Qualification
Required
Bachelor's degree in a relevant field OR equivalent work experience
8+ years of experience in product management, eCommerce, or customer experience, including at least 2 years in a leadership role
Strong analytical skills and proficiency with analytics tools such as Adobe Analytics, GA4, and/or Fullstory
Familiarity with A/B testing, SEO, and content management systems
Preferred
Master's degree (MBA preferred)
Experience in B2B eCommerce
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
Company data provided by crunchbase