Spring Health · 18 hours ago
Senior Manager, Support Engineering
San Francisco, CA (Hybrid)
Full-time
Hybrid
Senior Level
$207K/yr - $233K/yr
7+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. As the Senior Manager of Support Engineering, you will lead a team responsible for the health, strategy, and execution of the support engineering function, ensuring reliability and efficiency in technical support operations.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Recruit, hire, and develop a high-performing Support Engineering team while designing career paths and planning headcount to support significant organizational growth
Partner with Product and Engineering leaders to influence the roadmap by advocating for system reliability, visibility, and operational ease
Define, track, and improve the metrics that reflect the speed, quality, and effectiveness of technical support
Identify recurring support issues and lead automation efforts to reduce manual work and improve system reliability
Lead the escalation and resolution of high-severity technical incidents, including those impacting critical services
Translate trends from support issues into clear insights that inform product improvements and platform quality
Qualification
Required
At least 7 years of professional experience in Support Engineering, Site Reliability Engineering, or Software Engineering
At least 4 years of experience managing and developing technical teams
The ability to read, understand, and debug production code in modern web application stacks
Experience leading structured problem-solving and root cause analysis for complex technical issues
Demonstrated experience planning budgets, managing team growth, and setting priorities over a 6–12 month horizon
Experience managing incidents in environments where system reliability directly impacts users
Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to non-technical audiences
Preferred
Deep familiarity with AWS infrastructure and modern observability tools (Datadog, Sentry, Splunk)
A background in building or product-managing internal tools and 'Support Platforms.'
Previous experience in a HIPAA-compliant or highly regulated industry
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase