State of Wisconsin · 2 days ago
DMV Customer Service Team Lead - Waukesha
Pewaukee, WI
Full-time
Onsite
Mid, Senior Level
$30.47/hr - $30.47/hrThe State of Wisconsin is seeking a DMV Customer Service Team Lead to coordinate work activities and provide leadership to staff at the Division of Motor Vehicles. This role involves directing customer service operations, interpreting policies, and analyzing data to improve processes while ensuring high-quality service to customers.
AssociationNon Profit
No H1B
Responsibilities
Coordinate work activities and provide direction to staff
Coach and develop individual team members
Schedule, assign, and review work
Provide interpretation of policies, procedures, statutes, and codes
Work with DMV management to provide recommendations for improvements to processes, procedures, and rules
Collect and analyze data and information in order to generate reports for management
Provide direct customer service to customers on the phone and in person
Qualification
Required
Experience providing customer service
Experience performing multiple tasks at once
Experience leading others in a job, project, or assignment
Experience interpreting complex laws, policies, or procedures
Experience using computers and one or more software programs to complete customer transactions
Preferred
Experience applying DMV technical knowledge
Experience resolving conflict for employees or customers
Experience fostering a collaborative team environment
Benefits
Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
Well Wisconsin Wellness Program
A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
Company
State of Wisconsin
The State of Wisconsin is a U.S. state located in the north-central United States, in the Midwest and Great Lakes regions.
Founded in 1848
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christian Albouras, MBA
Deputy Administrator (Chief Operations Officer), Division of Early Care and Education
Drew Hanson
Partnerships Liaison
Recent News
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