Keeper Security, Inc. · 1 day ago
Systems Support Engineer (Night Shift)
United States
Full-time
Remote
Senior Level
5+ years expKeeper Security, Inc. is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. They are seeking a Systems Support Engineer (Night Shift) to provide technical support for clients and conduct resolution analysis on various technical issues, ensuring exceptional customer service and effective communication with users of varying technical experience.
Cloud SecurityCyber SecurityIdentity ManagementSecuritySoftware
Responsibilities
Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
Assist customers in the installation and deployment of Keeper’s software products
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems
Escalate critical customer situations to the appropriate level of management and engineering expertise
Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Qualification
Required
5+ years of experience in IT Management and System Administration
Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
Experience working with Single Sign On (SSO) environments
Experience setting up and configuring Active Directory
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In depth knowledge of prem/cloud/hybrid environments
Working knowledge of Python
Preferred
Bachelor's Degree or equivalent experience
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
Ability to adapt, overcome objections, and learn complex solutions
Excellent time management and communication skills
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Company
Keeper Security, Inc.
Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally.
501-1000 employees
H1B Sponsorship
Keeper Security, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$60.25MKey Investors
Summit PartnersInsight Partners
2023-05-09Private Equity
2020-08-13Private Equity· $60M
2011-01-01Seed· $0.25M
Leadership Team
Darren Guccione
Co-founder and CEO
Craig Lurey
CTO, Co-founder
Recent News
2026-01-15
Company data provided by crunchbase