Vytl Controls Group · 20 hours ago
IT Support II
La Porte, TX
Full-time
Onsite
Senior Level
5+ years expVytl Controls Group is seeking an IT Support II to provide troubleshooting assistance and resolutions related to computer hardware, software, and other technical tools. The role involves diagnosing system errors, resolving IT issues, and providing technical assistance to customers while ensuring a high level of service and support.
Consumer Goods
Responsibilities
Provides technical assistance for questions and problems
Resolves problems with networks and other computer systems
Diagnoses system errors and other issues
Follows up with customers to ensure full resolution of issues
Requests feedback and/or monitors calls and other methods of correspondence to improve training methods
Runs reports to analyze common complaints and problems
Installs or changes software to fix issues
Remotely accesses hardware or software for clients to make changes and fix problems
Trains other staff members on troubleshooting and diagnosing problems
Writes, edits, and revises training manuals for new and updated software and hardware
Front line of defense for routing and escalating tickets
Monitors and responds quickly to incoming requests related to IT issue
Keeps inventory of all equipment, software, and license users
Qualification
Required
Minimum 5 years of experience with IT Support
Experience with mentoring junior positions
Bachelor's degree in related field or equivalent years of experience in addition to the above requirement
Ability to work under pressure
Strong customer service skills
Excellent leadership and people management skills
Microsoft Certification MS-900 or equivalent certification
Self-motivated
Experience with Office 365
Experience with multi-functional printers
Experience with Active Directory
Lifting up to 25 pounds
Bending, stooping, ability to stand for extended periods of time
Must be able to travel and have a clear driving record in accordance to company driving guidelines
Company
Vytl Controls Group
Vytl Controls Group specializes in providing innovative flow control solutions for a wide range of industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Bergeron
Chief Executive Officer
Michael Hume
President and CEO at PVI Holdings, Inc.
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