Demandbase · 22 hours ago
Senior Technical Account Manager I
United States
Full-time
Remote
Senior Level
5+ years expDemandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. The Senior Technical Account Manager I is responsible for driving technical success for a portfolio of mid-to-large customers, managing relationships, resolving complex issues, and supporting product adoption and integrations.
Agentic AIArtificial Intelligence (AI)B2BBig DataGenerative AIMarketing AutomationSalesSales AutomationSales EnablementSoftware
Responsibilities
Own the technical success of a portfolio of customers, serving as the primary technical point of contact
Execute customer-specific technical plans to support onboarding, integrations, and ongoing product adoption
Identify and address technical risks, usage gaps, and integration issues, escalating complex problems when needed
Lead resolution of customer technical issues by coordinating with Support, Engineering, Product, and Customer Success
Partner with Customer Success Managers to remove technical blockers and improve customer outcomes
Provide guidance on CRM, marketing automation, and Salesforce-based integrations using established best practices
Communicate technical concepts, recommendations, and status updates clearly to customer stakeholders
Contribute customer feedback and recurring technical themes to internal teams
Qualification
Required
5-7 years of experience in enterprise B2B SaaS in a technical, customer-facing role
Working knowledge of CRM platforms, Marketing automation systems and Salesforce automation and lead management concepts
Ability to manage multiple customer environments independently and prioritize effectively
Strong problem-solving skills with experience troubleshooting integrations and data flows
Clear written and verbal communication skills with both technical and non-technical stakeholders
Preferred
Bachelor's degree in Computer Science, Engineering, or a related technical field preferred
Benefits
Up to 100% paid Medical and Vision premiums for employees
Flexible PTO policy
Paid holidays
Access to mental health and wellness resources
401(k) with pre-tax, after tax, and roth options
Short-term/long-term disability
Life insurance
Other great benefits
Company
Demandbase
Demandbase gives GTM teams the clarity and confidence to build pipeline that truly moves the business.
501-1000 employees
H1B Sponsorship
Demandbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (8)
2022 (15)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$318MKey Investors
Vista Credit PartnersSageview CapitalGreenspring Associates
2023-02-16Debt Financing· $175M
2017-05-25Series H· $65M
2015-07-15Series G· $30M
Leadership Team
Gabe Rogol
Chief Executive Officer
A
Abderrezak Kamel
Chief Technology Officer - Advertising
Recent News
2026-01-09
Company data provided by crunchbase