QTS Data Centers · 17 hours ago
Manager, ServiceNow-2
Suwanee, GA
Full-time
Onsite
Mid, Senior Level
5+ years expQTS Data Centers is a leading provider of data center solutions, and they are seeking a Manager, ServiceNow to oversee the development and deployment of ServiceNow solutions. The role involves leading a team, managing the full lifecycle of ServiceNow projects, and ensuring alignment with the company's business goals.
Cloud ComputingCloud InfrastructureData CenterWeb Hosting
No H1B
U.S. Citizen Only
Responsibilities
Manage the full lifecycle of ServiceNow projects and initiatives, from planning and design to implementation and ongoing support
Lead and mentor a team of ServiceNow developers, administrators and analysts, providing feedback, coaching and performance reviews
Establish, continually improve and enforce QTS’s ServiceNow development and configuration standards, policies and procedures
Ensure ServiceNow solutions are secure, scalable, reliable and compliant with industry best practices and regulations needed for QTS business
Oversee the monitoring and troubleshooting of ServiceNow issues, incidents and problems, while providing root cause analysis and resolution meeting established SLA’s
Manage ServiceNow upgrades, patches and enhancements, ensuring their compatibility and integrations with other QTS applications, including Nuvolo, Salesforce, Workday and SDP
Develop and maintain ServiceNow documentation for QTS, including technical specifications, user guides and training materials
Communicate and collaborate with business users, IT leaders, vendors and other stakeholders to understand their needs, expectations and feedback to improve the overall user experience for all in ServiceNow
Manage ServiceNow budget, resources, timelines and report on project status and progress regularly
Establish and report on meaningful KPI’s for the ServiceNow team
Stay updated on ServiceNow trends, innovations and best practices to allow for identification of opportunities for improvement and optimization
Qualification
Required
US Citizenship required
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience
5+ years of progressive experience in ServiceNow development, configuration and administration, including custom applications, workflows, integrations and reporting
At least 3 years of experience in managing and leading ServiceNow teams and projects
Certification as ServiceNow Administrator, Application Developer or Implementation Specialist
Strong knowledge of ServiceNow platform, modules and features, such as ITSM, ITOM, ITBM, HR, CSM and GRC
Experience in integrating ServiceNow with other systems and applications, such as Active Directory, LDAP, SSO, SAML, and OAuth
Excellent communication, presentation and interpretation skills, with the keen ability to translate technical concepts to non-technical audiences
Strong analytical, problem-solving and decision-making skills
Ability to manage multiple priorities and deadlines
Detail-oriented, organized and quality-focused, with a customer-centric mindset
Preferred
Experience in using ServiceNow tools and API's, such as Service Portal, Service Catalog, Discovery, Orchestration, REST and SOAP
Proficient in ServiceNow scripting languages, such as JavaScript, HTML, CSS, AngularJS and Jelly
Exposure to or experience with Automated Testing Framework (ATF) for ServiceNow
Familiarity with Nuvolo, especially evaluating impacts of ServiceNow upgrade releases
Success in managing external, 3rd party vendors (time and budget)
Microsoft and/or additional ServiceNow certifications are preferred
Experience with Atlassian suite of tools
MBA
Agile/Scrum experience
Benefits
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Other company benefits
This position is bonus eligible
This job may be eligible for equity
Company
QTS Data Centers
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.74BKey Investors
General Atlantic
2025-08-13Debt Financing· $1.65B
2021-06-07Acquired
2020-09-23Post Ipo Debt· $500M
Leadership Team
Brent Bensten
CTO
J
Jon Greaves
Executive Vice President - Quality Special Operations
Recent News
2025-12-15
2025-11-08
Company data provided by crunchbase