Pronto Insurance · 9 hours ago
Customer Service Supervisor
Brownsville, TX
Full-time
Onsite
Mid, Senior Level
3+ years expPronto Insurance is dedicated to creating access, trust, and opportunity in the communities they serve. They are seeking a Customer Service Supervisor to oversee customer issues, implement effective procedures, and ensure customer satisfaction while leading a team of Customer Service Agents.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Oversees customer issues and ensures effective and long-term problem resolution are implemented
Develops and implements procedures pertinent to the effective and efficient operation of the Customer Service Department
Partners with the management team to align customer service department policies and systems with the company's objectives
Monitors programs and procedures to ensure on-time delivery and customer satisfaction
Maintains in-depth working knowledge of company systems and processes
Sets performance standards to meet service goals of the company
Coaches Customer Service Team in order to achieve high performance
Provides feedback to the company regarding service failures or customer concerns
Responds to customer inquiries and problem solving in a professional and effective fashion
Creates reports to analyze key performance indicators
Acts as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications
Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Periodically audits phone interactions with customers to evaluate performance
Provide customer service training to individuals and groups of people
Be the voice of the customer inside of Pronto
Develop new ways of engaging customers and compiling their opinions
Perform all CSR duties as needed
Performs other related duties as assigned
Qualification
Required
High school diploma and 3 years related experience required
Strong knowledge of the insurance brokerage business
Preferred
Bachelor's degree preferred
2+ years experience in customer service management is preferred
1+ year experience on Pronto Insurance Pulse System strongly preferred
Experience training one on one and large groups of people is preferred
Ability to create surveys that measure intended process or services
Ability to present results in a clear and concise manner
Excellent presentation, analytical, interpersonal and written/oral communication skills
Requires high level computer expertise, including use of database, word processing, and spreadsheet
Superior communication skills both written and verbal
Flexible, innovative in a fast paced, growth-oriented and time-critical environment
Quick learner with superb organizational skills
P&C Insurance Licensed
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Pronto Insurance
Pronto Insurance is an insurance and financial service provider based out of South Texas.
1001-5000 employees
H1B Sponsorship
Pronto Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Palladium Equity Partners
2018-05-10Acquired
2014-10-01Private Equity
Leadership Team
John Patton
VP/General Counsel/CCO
Recent News
Company data provided by crunchbase