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Algolia · 18 hours ago

Junior Developer Support Engineer

United States

Full-time

Remote

New Grad, Entry Level

$70K/yr - $85K/yr

Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. The Junior Developer Support Engineer role involves assisting technical users with implementing Algolia in various development stacks and collaborating with customer success, product, and engineering teams to provide solutions.

Cloud ComputingSearch EngineSemantic SearchVertical Search

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Handling technical requests via web and email support channels

Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles

Submitting bug reports to the Engineering team for problems needing attention

Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team

Contributing to internal and external knowledge bases

Participating in internal projects to improve processes and tools

Qualification

Technical customer supportWeb developmentREST APIsDevelopment languagesEmpathyPrioritizationEnglish skillsProblem-solving

Required

Ability to work Eastern or Central Standard Time

Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience

Experience with web development and/or REST APIs

Experience in technical customer support, supporting SaaS enterprise software ideally

Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python

Ability to handle and prioritize a portfolio of tickets at various stages of resolution

Excellent spoken and written English skills

Ability to work in an on-call rotation

Preferred

Basic familiarity with iOS & Android platforms

Experience supporting open-source projects & their GitHub communities

Experience with Shopify, Magento

Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

Benefits

FLEXIBLE WORKPLACE STRATEGY

Company

Algolia

Glassdoor3.7

Algolia is the Search-as-a-Service platform that enables companies to deliver fast and relevant digital experiences that drive real results.

Founded in 2012

Palo Alto, California, USA

501-1000 employees

https://www.algolia.com/

H1B Sponsorship

Algolia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (1)

2022 (3)

Funding

Current Stage

Late Stage

Total Funding

$334.22M

Key Investors

Lone Pine CapitalAccelAglaé Ventures

2021-07-28Series D· $150M

2019-10-15Series C· $110M

2017-09-01Secondary Market

Leadership Team

Bernadette Nixon

CEO & Board Member

Carlton Baab

Chief Financial Officer & CIO

Recent News

Destination CRM

Algolia Partners with Microsoft to Drive Real-Time Product Data

2026-01-14

Business Wire

Algolia Collaborates with Microsoft to Drive Real-Time Product Data to Shopping Experiences

2026-01-12

Business Wire

Beyond the website: Algolia takes on the Next Era of AI-Driven Retail at NRF 2026

2026-01-11

Company data provided by crunchbase