NEOGOV · 17 hours ago
Senior Office Assistant-Community Services
Davenport, IA
Full-time
Onsite
Mid, Senior Level
$43K/yr - $59K/yr
2+ years expNEOGOV is seeking a Senior Office Assistant to provide customer service and perform a variety of clerical duties within the Community Services Department. The role involves maintaining records, assisting visitors, preparing reports, and managing office supplies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintains accurate and detailed records and filing systems, verifies accuracy of information, researches discrepancies, and records information
Prepares, scans, copies, and distributes a variety of files and documents; ensures proper filing of documents in departmental or central files
Answers, screens, and redirects incoming calls; assists and directs visitors to appropriate locations or staff; responds to customer concerns and requests for information; assists customers with filling out forms and other paperwork; verifies and reviews forms for completeness and conformance with established regulations and procedures; may collect application fees for some paperwork
Composes, types, formats, and proofreads a wide variety of routine and complex reports, letters, forms, and other documents; checks for proper punctuation, spelling, and grammar
Receives, sorts, and distributes incoming and interdepartmental mail; prepares and distributes outgoing mail
Compiles information and data for administrative, statistical, financial reports and invoices; prepares and assembles reports, program packets, manuals, articles, announcements, and other informational materials
Maintains and updates departmental record systems and specialized databases; enters and updates information with departmental activity, program files, and report summaries; retrieves information from systems and specialized databases as required; purges drops files as required
Maintains calendars and prepares meeting arrangements; organizes necessary set-up and materials to be available at meetings
Monitors and orders office and other supplies; assists in preparing, processing, and tracking purchase requisitions; receives and processes vendor invoices and purchasing card invoices
Attends and participates in a variety of meetings and trainings
May assist with training, supervising, and delegating tasks to Office Assistants. May serve as backup to other clerical staff
Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy
Performs related duties as assigned
Qualification
Required
High school diploma or GED equivalent
Two (2) years of progressively responsible clerical experience
General office policies, procedures, and equipment knowledge
Customer service principles, practices, and etiquette knowledge
Records maintenance and retention practices and procedures knowledge
Time management methods knowledge
Money handling practices and procedures knowledge
Typing and entering data with speed and accuracy skill
Using a multi-line phone system skill
Preparing clear and concise reports skill
Maintaining accurate records and documentation skill
Maintaining and handling confidential and sensitive information skill
Organizing and completing multiple tasks simultaneously to meet deadlines skill
Operating a computer including standard software and some specialized software skill
Interacting tactfully and professionally with County staff, outside agencies, and the public skill
Establishing and maintaining cooperative working relationships skill
Communicating effectively verbally and in writing skill
Working effectively both independently and as part of a team skill
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase