JLL · 7 hours ago
IFM Lead
San Bruno, CA
Full-time
Onsite
Senior Level, Lead/Staff
$193K/yr - $232K/yr
10+ years expJLL empowers you to shape a brighter way. They are seeking an exceptional leader to join them as an IFM Lead, responsible for driving operational rigor across diverse Facilities Operations, Project Management, and Occupancy Planning functions while ensuring high levels of client satisfaction.
CommercialReal Estate
No H1B
Responsibilities
Own and drive the highest level of client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
Ensure effective integration of JLL services across all sites to ensure seamless delivery to the client and drive a one-team mentality in a vendor matrixed environment
Drive superior performance through excellent people management
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
Act as IFM SME presenting new ideas for better customer experience; take innovative and creative approach to position
For direct reports, responsible for overall team management, staff development and planning. Execute staff succession and growth plans
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Deliver on contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed
Ensure understand of small project management and interaction with project team
Ensure understanding of contract requirements across the organization
Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation
Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual CPI/KPI goals
Understand and use CMMS tools to drive decisions that are best for the client. Make recommendations for process and tool improvement based on knowledge/skill set
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure a smooth recovery process
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Qualification
Required
Expert knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping
Excellent people management skills, with the ability to inspire and motivate an integrated team
Exceptional organizational and multitasking abilities, with the capacity to prioritize and manage multiple demands with speed and responsiveness
Strong communication skills for effective integration and collaboration with stakeholders at all levels of the organization
Ability to leverage data to uncover meaningful insights and drive operational improvements
Sound financial acumen and budget management skills reflecting cost consciousness
Knowledge of relevant regulations, compliance standards, and health and safety requirements
Minimum of 10 years of progressive experience in site services management, facility management, or a related role
Preferred
Professional certifications in facility management or related fields (e.g., CFM, FMP)
Bachelor's degree in Facilities Management, Business Administration, or a related field
Advanced degree preferred
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
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