Q2 · 5 hours ago
Unified Communications Specialist
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expQ2 Software is a leading provider of digital banking and lending solutions, and they are seeking a Unified Communications Specialist to lead and support the full lifecycle of enterprise AV/UC systems. This role involves deploying and supporting enterprise-scale AV/UC environments, system optimization, user support, and vendor management.
Financial ServicesFinTech
No H1B
Responsibilities
Provide leadership in planning, configuration, and troubleshooting of enterprise AV/UC systems
Act as technical lead on AV/UC deployment and upgrade projects
Drive AV/UC roadmap discussions in alignment with business needs and IT strategy
Own and resolve high-priority support incidents and collaborate across teams
Provide advanced user support and develop training documentation
Maintain enterprise-wide MDM environments and ensure device compliance
Manage UC vendor relationships, contracts, and service level agreements
Standardize system documentation, processes, and procedures
Participate in budget planning and technology procurement related to UC systems
Lead preparations and technical support for high-profile events and executive communications
Ensure system availability, security, and compliance with corporate policies
Qualification
Required
Typically requires a Bachelor's degree in Information Systems or related technical field and a minimum of 5 years of AV/UC technical support and system implementation experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
Deep experience with enterprise UC platforms including Zoom, Teams, Zoom Phone, Crestron, Shure, Poly, DSP systems
Strong project management experience with AV/UC rollouts
Proficiency with MDM platforms and mobile device ecosystems
Excellent written and verbal communication, with strong documentation and cross-team collaboration skills
This position requires fluent written and oral communication in English
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Preferred
AVIXA CTS, CTS-I, or similar certification
Benefits
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Company
Q2 is a Financial Services company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Price
Chief Financial Officer
Himagiri Mukkamala
Chief Operating Officer
Recent News
2025-11-18
Company data provided by crunchbase