Forward Air Corporation · 10 hours ago
Quality Compliance Analyst
6800 Port Road, Groveport, OH, 43125, US
Full-time
Onsite
Entry, Mid LevelForward Air, Inc. is looking for a self-motivated individual to join the Quality team as a Quality Compliance Analyst. This position is responsible for providing value added service to customers and supporting local terminal operations through education and auditing, focusing on performance statistics and quality of service.
LogisticsService IndustryTransportation
Responsibilities
Create, analyze, monitor, and distribute metrics/KPI’s to field in conjunction with trend analysis overview
Design, oversee, and optimize pipelines that integrate logistics data into unified analytics platforms
Lead analytical strategies that convert integrated datasets into actionable insights for research, operational decision support, and precision initiatives
Collaborate with technical teams to ensure alignment between data strategy and organizational goals while clearly communicating results to stakeholders
Investigate issues to identify root cause, identify appropriate corrective action, provide recommendation, and ensure resolution with managers
Collaborate with team members to resolve traces and assist in prevention of potential lost freight and claims
Observe, partner, and learn methods to educate, enhance performance, and recognize performance in our operations, identifying opportunities to increase productivity, ensure safety, maintain compliance to mitigate claims exposure
Other duties as assigned
Qualification
Required
Technical or college degree in data gathering/reports or equivalent work experience
Strong work ethic and quality improvement orientation
Ability to carry out assigned task to their completion and meet deadlines
Strong working knowledge of SQL, Power BI, Microsoft office products; Excel
Collaborative/team player with abilities to create a positive work environment
Strong verbal and personal communication skills
Strong analytical skills
Ideal candidate will possess a 'can do' attitude with a 'will do' work ethic
Must have the ability to work in a fast-paced environment
Strong interpersonal skills: ability to build trust and rapport and effectively communicate with co-workers, employees, and customers
Preferred
Tableau and Oracle applications
Prior logistics, inventory, and/or operations experience
Company
Forward Air Corporation
Forward Air has been a leader in the expedited ground transportation industry for over 40 years.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$925MKey Investors
Irenic Capital Management
2024-05-28Post Ipo Equity
2023-12-20Acquired
2023-09-20Post Ipo Debt· $925M
Leadership Team
Shawn Stewart
President & Chief Executive Officer
Jamie Pierson
Chief Financial Officer
Recent News
Investor's Business Daily
2025-12-04
Company data provided by crunchbase