Public School and Education Employee Retirement System of Missouri · 1 hour ago
Information Center Assistant Supervisor
3210 W Truman Street, Jefferson City, MO, 65109, US
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $84K/yr
2+ years expPublic School and Education Employee Retirement System of Missouri is seeking a dedicated Information Center Assistant Supervisor to join their Member Services Call Center. This role involves leading a team to provide essential guidance to educators regarding retirement security and ensuring smooth daily operations while delivering exceptional service to members.
Management ConsultingNon ProfitRetirement
Responsibilities
Ensure that the call center runs efficiently and effectively, delivering exceptional service to every member
Assist the Information Center Supervisor in managing day-to-day activities, including monitoring call volumes, setting priorities, and ensuring staff coverage
Take ownership of scheduling, workflow coordination, and adherence to established policies, while also identifying opportunities to improve processes and enhance the member experience
Mentor and coach team members, provide constructive feedback, and support their professional growth
Foster a positive and collaborative environment to help maintain high morale and productivity
Handle escalated and complex inquiries, requiring a deep understanding of retirement benefits and system processes
Guide members through critical decisions, assist with seminar and counseling registrations, and troubleshoot issues related to the website and online member portal
Qualification
Required
Bachelor's degree in a business-related field
At least two years of office experience
Strong organizational skills
Attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proven leadership abilities, including experience in supervising, coaching, and developing staff
Talent for fostering a positive and collaborative team culture
Excellent communication skills—both written and verbal
Proficiency with technology and comfort navigating online systems
Preferred
Two years of supervisory experience
Familiarity with pension administration and call center operations
Benefits
Health Savings Account (HSA)
Vision and dental coverage
Membership in a defined benefit pension plan that provides lifetime retirement benefits with just five years of vesting
Three weeks of paid vacation
Three weeks of sick leave annually
12 paid holidays each year
Tuition assistance
Ongoing training and professional development opportunities
Leadership development program
Company
Public School and Education Employee Retirement System of Missouri
The Public School and Education Employee Retirement Systems of Missouri (PSRS/PEERS) provide a significant and stable source of retirement, disability and survivor benefits to Missouri's public school teachers, school employees and their families.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anita Brand
Chief Financial Officer
Sarah Swoboda
Chief Operating Officer
Company data provided by crunchbase