Salt Lake City Corporation · 3 hours ago
Airport Building Automation Information Technology Support Manager
SLC Metro Area
Full-time
Onsite
Senior Level, Lead/Staff
$82K/yr - $111K/yr
10+ years expSalt Lake City Department of Airports is seeking an Airport Building Automation Information Technology Support Manager to take charge of critical IT and building automation systems while mentoring a skilled support team. This role combines hands-on technical leadership, building automation expertise, and operational oversight to ensure reliable IT services and seamless system performance in a complex, 24/7 airport environment.
GovernmentNon ProfitSocial Assistance
Responsibilities
Leads a team of highly skilled support staff in supporting city employees with their technology needs
Establishes and maintains proper policies and procedures and metrics to ensure incidents are resolved according to industry standards
Trains and mentors team members in customer service skills, technical skills, and communications skills
Ensures staff members resolve customer’s IT problems and assists in the resolution of escalated work orders
Documents essential system processes and procedures and creates repeatable processes where applicable
Hires, trains, coaches, counsels and administers disciplinary actions, as necessary. Recommends staff for promotions in accordance with established policies and procedures. Approves timecards and vacation requests for managed staff
Works closely with all members of the IMS management team to ensure proper resources are available to accomplish tasks, goals, and strategic direction established by the department
Participates in the project assignments and sets priorities for the support staff assigned to the team
Researches reoccurring internal operational problems. Creates troubleshooting flowcharts on various operational problems. Identifies and defines root causes of problems and implements changes in processes and procedures to address issues. Identifies frequent repair processes and inputs resolution into a knowledge base
Monitors work orders to ensure timely resolution of reported problems and the timely installation of hardware and software. Performs follows up calls with customers to ensure the work ordered has been satisfactorily completed
Provides information and training to team members to be responsive to user’s expectations
May be responsible to assist in the acquisition of requested hardware and software and for the timely procurement, configuration, and deployment of hardware assets including computers, printers, scanners, and some types of servers, as well as other types of end user peripheral devices
Qualification
Required
Graduation from a four-year accredited college with a bachelor's degree in Computer Science, Engineering, or related field and ten (10) years' experience in supporting and administrating end user devices such as PCs, notebooks, and mobile devices in a Microsoft environment with a demonstrable increase in responsibility. Education and experience may be substituted on a year for year basis
10 years' experience in IT project leadership
10 years' experience in managing and coordinating the efforts of a support team
Demonstrated experience with project management and software lifecycles
Demonstrated ability to design, implement, document, and support very detail-oriented processes and troubleshoot those processes when problems arise
Experience supporting and maintaining applications on large networks
Ability to communicate effectively with fellow employees, coaches and business partners
Valid driver's license or driving privilege card
Knowledge of IT call-center operations and the methodologies and techniques used to ensure appropriate staffing levels to meet defined service level agreements
Considerable and highly technical knowledge of end user hardware such as desktop PCs, notebook computers, mobile devices, printers, and other peripheral devices
Demonstrated knowledge of end user device operating systems including but not limited to Windows, MacOS, iOS, and Android as well as server operating systems such as but not limited to Windows Server, Linux, and Unix
Demonstrated knowledge of network protocols as they relate to end user devices and the principles of data communications and related equipment
Preferred
Experienced with Building Automation Systems hardware and software and associated protocols such as BACnet and Modbus. Wireshark and BACpro troubleshooting experience
Factory Certification on Siemens Desigo platform is highly desirable
Understanding of DDC controls and experience in taking defined sequence of event conditions and writing programming code for SCADA controls
Ability to troubleshoot high level building automation control issues utilizing computer feedback, PID, and control programming
Skilled in the installation, startup, and commissioning of building automation system equipment
Skilled in the support and verification of the system database and programming, ensuring consistency with the scope of work and sequence of operations
Strong communication, organizational, and people skills. Ability to express technical ideas and concepts to all levels of understanding
Experienced managing a team of skilled professionals; ability to organize and motivate team members at a high level of performance
Ability to utilize standard electronic equipment to test and calibrate sensors, troubleshoot to component level, and work with various Building Automation System end user groups such as Fire, Electrical, Environmental, Control, Security, and HVAC
Experienced in working with large enterprise systems with various end user groups
Proficient in PC/Windows based applications with experience in networked environments, programming and graphical dashboards/graphical display
Hands-on technical knowledge of network and PC operating systems
Able to isolate and repair workstations, Servers, and or network issues
Experienced with system management best practices and infrastructure documentation
Skilled with buyoff procedures, specification implementation, document retention, storage, and database backups
Benefits
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
6-12 weeks of paid parental leave available
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Company
Salt Lake City Corporation
Salt Lake City Corporation, governed by a full-time mayor and part-time city council, is Utah's capital city and premier public employer with over 3,500 employees.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reza Faraji
Chief Technology Officer
Aaron M. Price
Deputy Chief Financial Officer
Company data provided by crunchbase