Abby Care · 2 hours ago
Program Operations Manager
Denver, NC
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expAbby Care is a company focused on addressing family caregiving challenges by training and employing family caregivers. The Program Operations Manager will oversee day-to-day operations at the caregiving hub, ensuring efficient service delivery and supporting the team in providing high-quality training and care to families.
Child CareHealth CareHome Health Care
Responsibilities
Manage day-to-day site operations – Own physical site logistics, office and event setup, safety checks, supply ordering, and coordination with facilities and vendors to ensure the hub is always ready for families, instructors, local staff, and visitors
Lead program administration – Maintain accurate rosters and attendance, handle scheduling and changes, keep CRM and trackers up to date, and support families with clear, timely communication across email, phone, and in-person interactions
Support clinical and care operations – Assist with audits and documentation review, manage inventory and basic asset tracking, and coordinate caregiver onboarding/offboarding tasks to keep operational details tight and compliant
Build and improve systems and processes – Create and refine checklists, templates, trackers, and SOPs; use basic data and metrics to identify bottlenecks; and run small projects that improve workflows and consistency over time
Serve as onsite “concierge” for stakeholders – Act as the go-to person for instructors, families, and visitors by answering questions, resolving real-time issues with composure, and removing operational friction so others can focus on care and training
Collaborate cross-functionally – Partner with operations, clinical, outreach, and administrative teams to support expansion, community events, basic billing/regulatory follow-ups, and other initiatives that rely on strong on-the-ground execution
Qualification
Required
3+ years of experience in operations, program management, office/site management, or a similar generalist role in a fast paced services, education, healthcare, tech, or startup environment
Comfortable working full-time, onsite 5 days a week in Denver and acting as the reliable owner of day-to-day site operations, with strong punctuality and follow-through
Highly organized and detail-oriented, with a track record of creating and using your own checklists, trackers, templates, or process maps to keep complex work on track
Strong multimodal communication skills across email, phone, Slack, and in-person interactions, with the ability to support families and internal stakeholders clearly and empathetically
Systems savvy: confident using Google Workspace, CRMs (e.g., Salesforce), and basic spreadsheets/Excel for data entry, tracking, and simple analysis; experience with help-desk or ticketing tools is a plus
Demonstrated real-time problem solving and composure in dynamic, in-person environments where issues arise daily and need quick, practical resolution
Resourceful 'no task too small' mindset, with operational hustle, willingness to wear multiple hats, and comfort figuring things out in ambiguity
Preferred
Bilingual in Spanish
Benefits
Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.
Company
Abby Care
Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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