Rose Roofing and Restoration · 9 hours ago
Customer Service Coordinator/Office Manager
Sterling, VA
Full-time
Onsite
Mid LevelRose Roofing and Restoration is seeking a Customer Service Coordinator/Office Manager to assist the executive team in staying organized while representing the company professionally to customers. The role involves problem resolution, client liaison, and various office management tasks.
Construction
Responsibilities
Customer service and problem resolution for clients: take the initiative on all jobs with problems/issues to coordinate and drive to solutions
Directly liaison with the team and the client to bring solutions to a successful conclusion quickly
Run the trouble ticket meeting and ensure that the CRMs, AR team, and Ops team are being extremely timely in response to problems
Own the timely resolution of all job site issues, even if it means coordinating with other team members
You will be the point person with the client and with the team for resolution
Ensure documentation in Acculynx of all problem issues with thoughtful notes, document uploads, photos, etc
Perform site visits occasionally, if relevant, to talk with clients and de-escalate problems
Manage inspection dispatches to the sales team for homeowners who call in
In office daily 9-5
Stock kitchen and keep tidy
Check mail and distribute
Answer phones from 9-5 and check voicemails
Source and purchase office supplies
Other office duties as assigned
Coordinate shipping boxes
Qualification
Required
Strong understanding of post-sale processes
Excellent organizational and time management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite and CRM software
Company
Rose Roofing and Restoration
We do the work, so you don’t have to worry. Here’s to raising the roof every shingle time.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase