Customers Bank · 15 hours ago
Deskside Support Technician
West Reading, PA
Full-time
Hybrid
Mid Level
3+ years expCustomers Bank is a super-community bank focused on delivering exceptional customer experiences. The Deskside Support Technician provides hands-on technical support to both on-site and remote employees, ensuring reliable IT operations and high customer satisfaction in a fast-paced environment.
BankingCommercialFinancial ServicesVenture Capital
No H1B
Responsibilities
Provide Tier 1–2 deskside and remote support for employees across the organization
Diagnose and resolve hardware, software, mobile device, and connectivity issues
Support Windows laptops, desktops, printers, peripherals, and docking stations
Troubleshoot LAN, WAN, Wi-Fi, VPN, and basic network connectivity issues
Assist users with Microsoft 365 applications and collaboration tools
Monitor, manage, and resolve help desk tickets using ServiceNow or a similar platform
Ensure accurate documentation, prioritization, escalation, and timely closure of incidents
Escalate complex or unresolved issues to appropriate IT teams as needed
Assist with major incident response and recovery efforts when required
Onboard new hires by preparing equipment, performing technical setup, and providing user orientation
Deliver end-user training and basic technology guidance as needed
Document procedures, solutions, and support processes for internal reference
Communicate technical information clearly to non-technical users
Adhere to IT security policies, compliance standards, and data protection requirements
Handle user information responsibly and maintain confidentiality
Qualification
Required
3+ years of experience supporting end users in a help desk or deskside support environment
Strong knowledge of Microsoft Windows operating systems (configuration, troubleshooting, and optimization)
Experience supporting Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams)
Experience supporting collaborations tools (Zoom, Microsoft Teams, WebEx)
Demonstrated ability in troubleshooting hardware, A/V equipment and peripherals (Laptops, desktops, printers, monitors, docking stations, etc.)
Basic TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
Experience with Cisco AnyConnect and remote support tools (e.g., Remote Desktop, RealVNC)
Familiarity using ticketing systems (ServiceNow)
Support corporate-issued and BYOD mobile devices (iOS and Android), including setup, configuration, troubleshooting, and user assistance
Strong customer service mindset with clear and professional communication skills
Ability to prioritize tasks and manage time effectively
Ability to work independently and collaboratively in a team environment
Preferred
Strong documentation skills, including creating or updating procedures, checklists, and knowledge base articles
Experience participating in IT projects, such as hardware refreshes, OS upgrades, office moves, or technology rollouts
Ability to assist with device deployment projects, including imaging, configuration, asset tagging, and inventory reconciliation
Familiarity with standardization and process improvement initiatives within an IT support environment
Exposure to vendor coordination or third-party support during project implementations
Company
Customers Bank
Customers Bank offers commercial, consumer, and specialty banking services.
Founded in 1997Washington, District of Columbia, USA
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$357.95M2025-09-03Post Ipo Equity· $150M
2019-12-10Post Ipo Debt· $74.75M
2014-12-30IPO
Leadership Team
Philip Watkins
Chief Financial Officer
Robert Fischer
Senior Vice President, Regional Chief Lending Officer
Recent News
2026-01-23
2026-01-23
Morningstar.com
2026-01-18
Company data provided by crunchbase