UK HealthCare · 22 hours ago
Patient Financial Services Rep/UKHC
United States
Full-time
Remote
Entry Level
$17.50/hr - $27.31/hr
1+ years expUK HealthCare is a leading healthcare provider, and they are seeking a Patient Financial Services Representative to manage the collection and resolution of inpatient and outpatient accounts. The role involves providing exceptional customer service to patients and ensuring compliance with hospital policies while improving efficiency and patient satisfaction.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
The essential job functions of this position require you to: maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently
Under the direction of the Director and Manager, the Patient Financial Services Representative – Collections is responsible for the collection and resolution of inpatient and outpatient accounts from governmental, commercial and/or managed care payers
The representative is expected to be familiar with, Hospital and departmental policies and procedures and able to utilize all resources within the Hospital and department to accomplish the assigned job duties
This position will also provide customer service to patients and families to help ensure that UKHC is represented positively while supporting Healthcare operations and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction
Qualification
Required
AA
1 yr
None
The essential job functions of this position require you to: maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must
Preferred
Associates degree and 3-4 years of insurance claims and billing, medical office and/or clerical work preferred
Previous experience working with patient accounts/ HIPAA highly preferred
Company
UK HealthCare
UK HealthCare is the hospital that offers academic health care, research, education and clinical care at the University of Kentucky.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B. Chris Peters
Assoc. CFO Business Development and Strategic Finance
Angela Lang
Chief Administrative Officer
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