Glia · 4 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
4+ years expGlia is the leading AI customer service solution for banks and credit unions. The Customer Success Manager will provide strategic direction to clients, create reports and presentations, and establish relationships across various organizational levels to drive value with Glia's platform.
Customer ServiceInformation TechnologyInsurTechSoftware
Responsibilities
Provide strategic direction to clients on how to best drive value with our platform
Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
Demonstrate thought leadership and collaborate across numerous internal teams
Establish relationships at all seniority levels throughout the organization
Provide product and strategic insights based on your experience with clients
Develop and execute comprehensive training initiatives
Qualification
Required
4+ years experience in Customer Success, Consulting, Account Management or similar
Familiarity with managing complex Enterprise clients
Formal or informal project management expertise
Experience in complex SaaS products/platforms
Bachelors degree +
Must be willing to travel 30% of the time
Preferred
Experience working in or selling to Contact Centers/ Financial Institutions
Company
Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$152.03MKey Investors
Insight PartnersTola Capital
2022-03-21Series D· $45M
2021-01-07Series C· $78M
2019-03-13Series B· $20M
Leadership Team
Daniel Michaeli
CEO and Co-Founder
Carlos Paniagua
CTO & Co-Founder
Recent News
2026-01-07
2025-10-13
FX News Group
2025-10-10
Company data provided by crunchbase