Moore & Van Allen PLLC · 10 hours ago
IT SERVICE DESK ANALYST
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expMoore & Van Allen PLLC is a dynamic and fast-growing full-service law firm seeking an experienced IT Service Desk Analyst to join its team in Charlotte, NC. The role involves providing first-level support for all users, maintaining the IT Service Desk database, and collaborating with IT team members to resolve issues efficiently.
Professional Services
Responsibilities
Respond to user requests via telephone, voicemail, and email, and document inquiries in the IT Service Desk database
Maintain accurate information in all related tables of the IT Service Desk database
Produce daily, weekly, monthly, and custom reports as requested by the applications manager from information in the IT Service Desk database
Work with users to reduce data storage
Coordinate hardware requests
Provide functional telephone system support for employees in the Charlotte office
Handle tracking for all check-out equipment, including laptops, desktops, projectors, and printers
Regular and in-person attendance is required to perform essential functions of this interactive position
Qualification
Required
High School Diploma or the equivalent required
3-5 years of experience in a technical support position with a client-facing role in a professional environment
Knowledge of Windows 10/11 environments and proficiency in some or most of the following applications: Windows, Office 365, Outlook, Internet Browsers, iManage, Mobile Devices, and basic database maintenance and reporting
Must possess the ability to work independently with minimal supervision
Regular and in-person attendance is required to perform essential functions of this interactive position
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field preferred
Previous experience in a service desk or technical support role preferred
Knowledge of ITIL (Information Technology Infrastructure Library) principles is a plus
Position may require travel to the other offices, as well as travel for educational/business purposes
Flexibility to work after-hours and weekends as needed
Company
Moore & Van Allen PLLC
At Moore & Van Allen, representation extends beyond traditional legal services. We represent ideas, values and aspirations.
501-1000 employees
H1B Sponsorship
Moore & Van Allen PLLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (5)
2022 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Elizabeth Satterfield
Chief Operating Officer
Doak Barnhardt
Partner
Recent News
2026-01-15
MarketScreener
2025-11-08
Mergers & Acquisitions
2025-11-08
Company data provided by crunchbase