AVASO Technology Solutions · 8 hours ago
Information Technology Support Technician
New York, United States
Contract
Onsite
Mid Level
4+ years expAVASO Technology Solutions is currently seeking a highly driven and commercially minded IT Support Technician. The role involves providing onsite IT technical support, including installation, troubleshooting, and end-user support for various hardware and software systems.
Information TechnologySoftware
Hiring Manager
Ramneek Kaur Malhi
Responsibilities
Provide technical support as point of contact for IT for the site
End-user desktop, laptops, office IT with smart hand support for network and servers
Installation support for various software on end user systems and servers when required
New users onboarding preparing IT assets and tools
Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock
Executive / VIP support
Coordination and remote hand support to backend team for Network & server smart hand support
IP phone, Video conference support, Level 1 Multifunction Printers support
Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications
Supporting midrange servers
Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. Handing tickets on ServiceNow or similar ticketing system
Troubleshooting VPN
Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10
Troubleshooting MS Office 365 issues for end-users
Office IT Asset Management
Coordinate external vendors when engaged for support
Work independently and coordinate inhouse IT projects
Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
Should be leading the project support team
Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination
Qualification
Required
4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment
In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access
Knowledge & experience with ServiceNow or similar ticketing system
Understanding of Active Directory
Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS
Company
AVASO Technology Solutions
AVASO Technology Solutions stands on strong pillars of Quality, Reliability, and Process Optimization.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
RUCHI CHAURASIA
Talent Acquisition Partner
Rich Van Doorn
Chief Revenue Officer & President, Americas
Company data provided by crunchbase