Tyler Technologies · 1 day ago
Project Manager (Public Safety)
United States
Full-time
Remote
Mid Level
3+ years expTyler Technologies is a leading provider of software solutions for the public sector, and they are seeking a Project Manager to oversee the implementation of their software for clients. The role involves managing project plans, coordinating resources, and ensuring timely delivery of services while maintaining client communication and satisfaction.
GovTechInformation ServicesSoftware
Responsibilities
Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan
Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information
Manage and assume accountability for all aspects of projects related to delivery of client software and services including:
Acquiring and coordinating necessary resources to meet project needs
Planning and tracking all project activity
Guiding the client through release planning in support of the overall project schedule
Tracking project hours and submitting monthly project status reports
Monitoring and reviewing revenue recognition and bringing concerns to management as needed
Managing scope, time and cost to meet client commitments
Managing communication throughout the team and stakeholders
Managing the quality of project team deliverables
Managing the project budget
Documenting and reporting status and issues
Identifying, reporting and managing risks; overcoming project obstacles
Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner
Conduct planning sessions with the client’s key functional leaders to create documented management plans that specify the project plan and scope
Responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts
Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers
Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required
Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients
Communicate completion of milestones to clients and secure formal acceptance from them
Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to CSAM and Support Teams
Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals
May manage implementation resources to maximize performance and deliver expected revenue goals
Maintain the project plan commitments and status by keeping all project event information current
May identify add-on sales opportunities and manage change orders and/or contract addendums
Travel to client site as needed
Qualification
Required
Typically, a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential
Experience in Public Safety domain and/or experience using Enterprise Public Safety software, or equivalent software solution
Work toward obtaining PMP certification and maintain status after certification
Software life cycle and enterprise software knowledge
Excellent planning, organizational skills and ability to follow-through until process are completed
Exceptional customer service skills
Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management
Proficiency using computers and exposure to IT infrastructure components
Strong decision making and problem-solving skills
Strong analytical ability, particularly in a technical environment
Proficient in Microsoft Word, Excel and Project
Strong negotiation, conflict resolution, and persuasion skills
Valid driver's license
Ability to travel
Public Safety Experience Required
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
Venture Capital
2026-02-03
2026-02-02
Business Wire
2026-02-02
Company data provided by crunchbase