StandardAero · 3 hours ago
Customer Service Administrator
Stockton, CA
Full-time
Onsite
New Grad, Entry Level
$28/hr - $31/hrStandardAero is an industry leader in MRO services and customized solutions in the aerospace field. The Customer Service Administrator will manage customer orders and service requests, ensuring customer requirements are documented and communicated effectively while supporting pricing, scheduling, and cost tracking activities.
Aerospace
Responsibilities
Receives, processes, and verifies component/module/accessory induction information and customer purchase orders using company systems to ensure accuracy
Ensures customer requirements and expectations are confirmed, documented, and communicated to appropriate business unit/site team members
Prepares, generates, and distributes reports, order acknowledgments, estimates, and invoices as required. Compares engineering reports with estimates and invoices to identify potential cost overruns
Initiates required actions in response to customer service requests for workscope or order changes, including maintaining order information files and communicating updates to appropriate personnel. Acts as a liaison with service engineers, operations, logistics, and materials
Provides customers with product information including pricing, scheduling, delivery timelines, backorder availability, and functionally equivalent part alternatives. Serves as a liaison between customers and production operations regarding expected completion dates and shipment expediting
Explains pricing, price increases, estimate changes, and invoice updates to customers. Manages customer expectations by summarizing cost-benefit considerations and qualifying repair development costs
Monitors and analyzes cost projections on an ongoing basis and proposes corrective actions as needed
Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice discrepancies, as applicable
Reviews and coordinates contract and transactional work for the business unit/site, ensuring adherence to contract and agreement terms
Maintains accurate data within the Customer Relationship Management (CRM) or Salesforce (SFDC) system
Manages documentation in accordance with company, customer, and regulatory standards. Ensures required information is entered into appropriate internal and external systems and performs assigned system maintenance
Projects a positive and professional image when representing the company to customers and the community; hosts and coordinates customer visits as needed
Cultivates customer loyalty through responsiveness and a commitment to customer satisfaction
Supports the preparation of proposals, quotes, and presentations
Manages personal workload effectively, adapting to changing priorities and business needs
Receives, evaluates, and responds to customer, internal, and sales inquiries related to order status and service issues; assists with resolving customer complaints
Observes and reports issues or concerns in support of company-wide Quality, Environmental, and Safety Management System (SMS) policies
Completes additional projects and duties as assigned
Qualification
Required
High School Diploma or equivalent
Preferred
Proficiency with computers, including Microsoft Office applications, with intermediate Excel skills (e.g., spreadsheets, formulas, data tracking, and reporting)
Effective communication skills with internal and external customers, including written, verbal, non-verbal, and active listening skills
Strong planning, organizational, analytical, decision-making, and problem-solving skills
Strong interpersonal and teamwork skills, including experience with negotiation, conflict resolution, and customer service
Experience working in a culturally diverse environment with sensitivity to varying cultural norms and practices
Commitment to professional practice and continuous improvement
Working knowledge of company instructions and export compliance requirements
Knowledge of production management, inventory purchasing, and sales/marketing computer systems
Knowledge of products, engines, propellers, and accessories relevant to the business unit/site, with technical skills appropriate to the role
Benefits
On-the-job training
Advancement opportunities
Excellent benefits
Company
StandardAero
StandardAero is a provider of aircraft maintenance, repair and overhaul services.
Founded in 1911
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.85B2025-05-21Post Ipo Secondary· $840M
2025-03-24Post Ipo Secondary· $1.01B
2024-10-02IPO
Leadership Team
Marc Drobny
President, Military & Energy
Recent News
2025-12-11
Company data provided by crunchbase