VetEvolve · 8 hours ago
Help Desk Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expVetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams. They are seeking an experienced IT Help Desk Analyst to support over 50 veterinary practice locations across the eastern United States, focusing on troubleshooting technical challenges and providing exceptional customer service.
PetService IndustryStaffing AgencyVeterinary
Responsibilities
Respond to all incoming support requests via the Jira Service Desk ticketing system, email, Teams chats and phone
Troubleshoot hardware, software, and network issues remotely using RMM and other remote support tools
Support veterinary practice management systems including Idexx Cornerstone, Avimark, and EzyVet
Assist with troubleshooting VoIP/FreePBX phone systems and cloudbased telephony
Handle onboarding/offboarding processes, account provisioning, and device configuration
Assist with Microsoft Intune Autopilot setup and remote deployment of devices
Document all support interactions and resolutions in the ticketing system
Maintain accurate inventory of IT assets using our ITSM platform
Identify recurring issues and recommend improvements
Work closely with the Director of IT and other IT team members to escalate complex issues
Coordinate with external vendors and software providers for specialized or onsite support
Provide friendly, clear, and empathetic support to clinical staff
Provide guidance and training to end-users on best practices, security and productivity tools
Qualification
Required
2+ years of IT help desk experience and 3+ years in customer service or technical support
Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools
Familiarity with network basics (DHCP, DNS, VPN, WiFi troubleshooting)
Knowledge of VOIP/cloud-based phone systems and IT security best practices
Excellent communication skills and ability to research and resolve issues independently
Preferred
Experience with Jira Service Desk, Tactical RMM, and Splashtop preferred
Associate degree in IT or equivalent experience preferred
Experience supporting veterinary practice management software
Prior exposure to Intune, Autopilot, or cloud device management
Any Tier 2 level troubleshooting, scripting, advanced networking, or M365 admin
Company
VetEvolve
VetEvolve offers veterinary services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Varsity Healthcare Partners
2023-10-16Private Equity
Leadership Team
Catherine Howell
Chief Executive Officer
Nick Lodestro
Member Board of Directors
Recent News
varsityhealthcarepartners.com
2024-12-27
Company data provided by crunchbase