The Suddath Companies · 20 hours ago
International Customer Service Counselor
Jacksonville,Florida: United States of America
Full-time
Onsite
New Grad, Entry LevelThe Suddath Companies is a well-established organization specializing in relocation and logistics services. This position is responsible for managing the overall customer experience for international moves, including communication with clients and coordination with the forwarding department.
ConsultingLogisticsTransportation
Responsibilities
Manage the day-to-day customer service needs of all clients
Provide clear communication, both verbal and written, to all customers
Provides timely and accurate information in response to incoming customer phone and email messages
Understand and communicate all custom regulations for destination country. Utilize the operating system to keep all files up to date, by using the prompts and making notes
Processes customer files according to established department policies and procedures
Updates and maintain operating system with accurate and timely data
Ensure all new moves are set up and contacted the same day as they are received. Ensure he/she understands all move policies and authorizations. Ensure all contact points are made on each move within the assigned timeframe. Maintain acceptable post-move survey scores
Successfully communicate needs to the international forwarding department
Responsible for cost and revenue management and ensuring the financial performance and accuracy of each shipment
Qualification
Required
High School diploma (Bachelor's degree preferred)
Type 40-50 WPM
Proficient in Microsoft Office
Excellent verbal and written communication skills
Highly customer service oriented
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities
Excellent teamwork and interpersonal skills required
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Preferred
Bachelor's degree
Benefits
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
Company
The Suddath Companies
Suddath is a global transportation, logistics and relocation management company.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Brannigan
President & CEO
Kevin Gannon
Chief Financial Officer & EVP
Recent News
2025-05-05
2024-04-09
Company data provided by crunchbase