PhyNet Dermatology LLC · 8 hours ago
Patient Services Representative - Call Center - Lawrence, MA
Lawrence, MA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expNeda is a dedicated dermatology practice seeking a highly motivated Patient Services Representative - Call Center. This role is vital in delivering exceptional support to patients and providers, ensuring a seamless and positive patient experience.
Health Care
Responsibilities
Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries
Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity
Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices
Collaborate with team members and leadership to identify and implement process enhancements
Actively contribute to new practice rollouts, training, and documentation efforts
Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets
Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs
Perform other responsibilities as assigned, contributing to the success and efficiency of the team
Qualification
Required
High school diploma or equivalent
A minimum of 0-1 year in customer service, preferably in a call center or healthcare clinic
Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment
Preferred
Experience in a medical call center environment is a plus
Bilingual is Preferred
Company
PhyNet Dermatology LLC
PhyNet's mission is to bring together high-quality, collaborative dermatology practices and empower
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-01-01Private Equity
Leadership Team
S
Sam Westover
Founder and Shareholder
Recent News
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