Jack Morton Worldwide · 10 hours ago
Creative Director - Luxury Experiences
Detroit, MI
Full-time
Hybrid
Director/ExecutiveJack Morton Worldwide is seeking a Creative Director specializing in Luxury Automotive Retail Experience to lead the design and execution of exceptional customer journeys. The role involves defining the creative vision, overseeing customer journey design, and ensuring brand excellence across all touchpoints.
AdvertisingBrand MarketingContent MarketingDigital MarketingEventsMarketingSponsorship
Responsibilities
Working with Account and Production counterparts, define and champion the overarching creative vision and strategy for the luxury customer experience, aligning with brand objectives and business goals
Lead the development of innovative CX concepts, from initial ideation to final implementation, across all channels
Bring expertise with global luxury trends, emerging technologies, and CX best practices to continuously evolve and elevate the strategy
Oversee the mapping and optimization of end-to-end customer journeys, identifying pain points and opportunities for delight and differentiation
Direct the creation of compelling narratives and visual aesthetics that imbue every interaction with luxury, exclusivity, and brand authenticity
Ensure consistency and coherence in brand expression across all customer touchpoints, including retail environments, digital platforms, packaging, events, and communications
Guide and inspire a team of creative, account and production toward exceptional creative strategy and ground-breaking work
Provide expert creative direction and constructive feedback throughout the design and development process
Maintain meticulous attention to detail, ensuring flawless execution and brand standard aesthetic in all deliverables
Partner closely with client teams to integrate CX initiatives seamlessly across the organization
Confidently present and articulate creative strategies and concepts effectively to senior leadership and key stakeholders to garner buy-in and support
Collaborate with external agencies and vendors as needed, ensuring their work aligns with brand's creative vision and luxury standards
Mentor, inspire, and develop a high-performing creative team, fostering a culture of innovation, collaboration, and excellence
Qualification
Required
Deep understanding of luxury consumer psychology
Proven ability to create seamless, emotionally resonant journeys for luxury customers
Relentless commitment to brand excellence
Exceptional creative vision, strategic thinking, and problem-solving abilities
Proficiency in CX design methodologies, UX design principles, and relevant design software (e.g., Adobe Creative Suite)
Outstanding communication, presentation, and interpersonal skills, with the ability to articulate complex creative ideas clearly and persuasively
A keen eye for aesthetics, typography, color, and layout, with an uncompromising commitment to quality and detail
Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously
Preferred
Familiarity with the automotive category a plus but not required
Copy background preferred
Company
Jack Morton Worldwide
Jack Morton Worldwide is a multinational brand experience agency that offers event marketing, broadcast design, and sponsorship activation. It is a sub-organization of Interpublic Group.
Founded in 1939
501-1000 employees
H1B Sponsorship
Jack Morton Worldwide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Trish Chandler
EA to the CEO, Josh McCall
Sharon Crichton
Chief Operating Officer
Recent News
2026-01-23
2026-01-22
2025-07-24
Company data provided by crunchbase