PayPal · 1 day ago
Manager, Business Operations
Austin, Texas, United States of America
Full-time
Hybrid
Senior Level
$109K/yr - $156K/yr
6+ years expPayPal has been revolutionizing commerce globally for over 25 years. The Operations Enablement Manager is responsible for enabling planning, governance, execution tracking, and performance management, ensuring leaders have timely information and accountability while optimizing operational processes.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Lead complex projects of diverse scope to optimize operational processes
Participate in complex problem resolution and determine methods and procedures for new assignments
Drive global process improvements within the organization
Provide oversight and support for planning and management of financial, budget, and headcount targets
Act as a liaison between business leadership, staff, and other key partners
Influence the quality, efficiency, and effectiveness of business processes
Utilize internal and external data to provide actionable insights for business growth
Evolve the enterprise operating cadence across planning, in-year governance, performance reviews, and executive forums
Integrate planning, financial, and operational inputs into a coherent governance model that supports decision-making, execution tracking, and accountability
Define clear expectations for inputs, outputs, timing, and ownership across planning and governance processes
Ensure follow-through on strategic and operational decisions by enabling structured tracking, reviews, and escalation mechanisms
Support annual and multi-year planning while also enabling ongoing, in-year performance management against strategic priorities and targets
Help leaders understand progress against commitments by improving how execution is tracked, reviewed, and discussed in governance forums
Partner with finance, business partners, tech and key functional partners to identify gaps between plans and outcomes and surface insights that inform corrective actions or strategic adjustments
Improve enterprise reporting by ensuring the organization is focused on the most decision-relevant metrics, presented at the right level of detail and cadence
Identify where existing reporting falls short (too late, too detailed, or misaligned to decisions) and design improvements
Develop concise, executive-ready narratives that connect performance data to strategic choices and recommended actions
Translate evolving strategies and operating models into structured, repeatable processes that support planning, governance, and execution
Identify and implement tooling improvements that streamline workflows, reduce manual effort, and improve transparency across planning and reporting
Apply an AI-first lens to reporting, documentation, and workflow management --leveraging automation and copilots to accelerate insight generation and reduce cycle time
Contribute to the evolution of the enterprise tooling ecosystem supporting integrated planning and performance management
Develop and maintain playbooks, SOPs, and guidance materials that clarify how planning, governance, and performance management operate
Create enablement materials and training to support adoption of new processes, tools, or reporting approaches
Partner with Communications and Chief of Staff teams to reinforce priorities, align messaging, and support leadership communications
Lead change management for new or enhanced planning, governance, reporting, and execution processes
Act as a trusted partner to Business Units and functional teams, incorporating feedback to improve usability and effectiveness
Promote a culture of operational rigor, transparency, and accountability through consistent processes and clear performance discussions
Qualification
Required
6+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
5+ years of experience in operations, business operations, finance, analytics, enablement, or change management roles in large, matrixed organizations
Demonstrated ability to operate end-to-end across planning, in-year governance, execution tracking, and reporting
Strong analytical and synthesis skills, with experience translating data into insights and recommendations for leadership decision-making
Proven ability to bring structure to ambiguity and design scalable operating processes
Strong executive presence and communication skills; comfortable presenting insights and recommendations to senior leaders
Advanced PowerPoint skills; experience working with dashboards and performance metrics
Hands-on experience using AI tools to improve workflows, reporting, or insight generation
Preferred
Background in finance, analytics, or data strongly preferred; experience with BI tools (Tableau, Power BI) is a plus
Experience with planning, reporting, or workflow tooling is a plus
Benefits
Medical, dental, vision, life and disability insurance
Parental and family leave
401(k) savings plan
Paid time off
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
PayPal UK CEO
chaloem khompitoon
President & CEO
Recent News
2026-01-25
2026-01-24
PYMNTS.com
2026-01-24
Company data provided by crunchbase