Versiti Blood Center of Indiana · 19 hours ago
Technical Support Specialist - Part-time, First Shift (20 hrs weekly)
Greater Indianapolis
Part-time
Hybrid
Entry Level
1+ years expVersiti Blood Center of Indiana is dedicated to improving patient outcomes through innovative blood services and scientific expertise. They are seeking a Technical Support Specialist to provide first-level support for IS services, ensuring timely resolution of incidents and service requests while promoting a high standard of customer service.
Hospital & Health Care
Responsibilities
Resolves incidents and service requests in keeping with departmental quality standards and SLAs
Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable
Provides remote and on-site support of environments and applications, including trouble shooting problematic situations
Uses all available resources necessary to obtain full knowledge of a user’s environment while systemically resolving issues, including knowledge base searches
Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers
Sets up new user environment, including phone, computer equipment, shared drives, email and printing
Assists in new employee orientation regarding technical issues
Deploys pre-authorized packaged applications
Completes back-up using legacy systems (tape) and escalates issues, when encountered
Monitors IS environment for systems status and events and generates appropriate actions
Updates the knowledge base and shares tips/tricks with colleagues
Proposes articles to the End User Computing team for development and posting on the Versiti intranet
Provides blood drive support
Provides conferencing support
Provides file recovery
Provides role and access management
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualification
Required
Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment)
Network printers and multi-function devices
Service Desk ticketing systems
All Microsoft office products including Office 365 and Sharepoint
All Adobe products
VMWare
Familiarity with individual or end-user computing environment
Ability to coordinate user requests, through to resolution
Ability to adhere to Versiti IS standards and work in a regulated environment
Excellent oral and written communication skills
Excellent interpersonal skills
Demonstrated organizational skills
Ability to work with minimal supervision
Familiarity with standard business desktop applications
Preferred
Associate's Degree in computer field preferred or equivalent experience
1-3 years experience in customer service environment preferred
Benefits
Medical, Dental, and Vision Plans
Paid Time Off (PTO) and Holidays
Short- and Long-term disability
Life insurance
7% match dollar for dollar 401(k)
Voluntary programs
Discount programs
Company
Versiti Blood Center of Indiana
Versiti Blood Center of Indiana supplies blood services, blood products and specialty services to more than 60 hospitals across the state, and collects more than 130,000 units of blood annually.
201-500 employees
H1B Sponsorship
Versiti Blood Center of Indiana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (12)
2022 (9)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Dan Waxman
Executive Vice President and Chief Medical Officer
Company data provided by crunchbase