Emerson · 11 hours ago
Customer Experience Intern - Summer 2026
11500 North Mopac Expressway, Austin, TX, 78759, US
Internship
Onsite
Intern
Start in 2026 SummerEmerson is a global leader in automation technology and software, and they are seeking a Customer Experience Intern for Summer 2026. The intern will be responsible for understanding customer pain points and enhancing the customer journey while collaborating with cross-functional teams to drive an exceptional customer experience.
ElectronicsIndustrial AutomationInternet of ThingsLightingManufacturingSoftware
No H1B
Responsibilities
Project managing the creation and implementation of process/tool enhancements for top customer experience gaps
Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty
Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues
Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences
Implementing the customer-facing survey strategy to ensure we are consistently understanding our customer’s expectations
Creating and delivering customer experience enablement training to reinforce the Customer First Attitude amongst the organization
Qualification
Required
Currently working towards a bachelor's degree or higher from an accredited college. Preferably in Communications, Customer Experience, Business, or related field
Have strong customer service skills with the ability to directly communicate with customers in a customer centric manner
Experience in understanding and analyzing large datasets
Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally
Proficient in Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, etc
Ability to work on-site in Austin, Texas
Authorized to work in the United States without sponsorship
Preferred
Exposure to VOC strategy, customer journey mapping, or customer success strategies
Experience in customer or client facing roles
Project managed large projects with set deadlines and diverse team members
Benefits
Flexible, competitive compensation
Corporate housing accommodation
Relocation assistance
Employee resource groups
Recognition
Flexible time off plans, including vacation and holiday leave
Company
Emerson
Emerson is an technology & engineering company providing innovative solutions for customers in industrial and residential markets.
Founded in 1890
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Lal Karsanbhai
President and Chief Executive Officer
Vidya Ramnath
Senior Vice President and Chief Marketing Officer
Recent News
2025-11-11
Company data provided by crunchbase