LendingClub · 15 hours ago
Director, Member Engagement
Lehi, UT
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $160K/yr
10+ years expLendingClub Corporation is the leading digital marketplace bank in the U.S., committed to delivering exceptional service to its nearly 5 million members. The Director of Member Engagement Operations will oversee a large contact center and service delivery organization, focusing on service delivery, operational performance, and team leadership to enhance member satisfaction and efficiency.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Own end-to-end service delivery for a large, high-volume Member Engagement organization, driving results across member satisfaction, quality, productivity, and cost efficiency
Set clear goals, operating rhythms, and accountability across the organization, using data, member feedback, and operational insights to guide decisions and improvements
Champion a consistent, easy, and personal member experience aligned with LendingClub’s service principles, partnering cross-functionally to reduce friction in member journeys
Lead, coach, and develop a team of people leaders and frontline managers, fostering an inclusive, high-engagement culture grounded in performance and development
Support the responsible adoption of AI-enabled tools and new capabilities to improve service outcomes while balancing risk, compliance, and member trust
Collaborate closely with Product, Engineering, Risk, Compliance, and Operations partners, representing Member Engagement Operations in service strategy and experience discussions
Qualification
Required
10+ years of progressive experience in contact center or customer service operations within financial services, lending, or another highly regulated industry
5+ years of experience leading 50+ employees in a high-volume contact center or large customer service organization
Bachelor's degree in a related field; or equivalent practical experience
Demonstrated success improving service performance while introducing new tools, processes, or capabilities
Strong operational judgment with the ability to balance innovation, compliance, risk management, and member trust
Proven ability to influence and partner effectively within a matrixed organization
Preferred
Experience working with AI-enabled service tools or advanced analytics in a contact center environment
Benefits
Medical, dental, and vision coverage for employees and their families
A 401(k) match
Health and wellness programs
Flexible time off for salaried employees
Up to 16 weeks of paid parental leave
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
Kleiner PerkinsUnion Square VenturesFoundation Capital
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
Company data provided by crunchbase