Northeast Orthopaedic Alliance · 12 hours ago
Financial Navigator
Concord, NH
Full-time
Onsite
New Grad, Entry LevelConcord Orthopaedics, a division of Northeast Orthopaedic Alliance, is seeking a Financial Navigator to support patients in understanding their insurance benefits and financial responsibilities. This role involves coordinating payment arrangements and following up on outstanding balances to ensure patients can focus on their medical care.
Hospital & Health Care
Responsibilities
Confirm patient out-of-pocket responsibility, including copayments, coinsurance, and deductibles, prior to scheduled services
Prepare and communicate estimated balances due using phone, email, text, kiosks, and other approved methods
Utilize pre-established estimates when deductibles apply to office visit services
Perform estimates for both professional (COPA) and facility (OSC) services, including facility out-of-pocket responsibilities
Ensure acceptable financial arrangements are in place prior to services being rendered, in accordance with established procedures
Assist patients with setting up recurring payment plans as needed
Evaluate requests for additional financial assistance and provide recommendations to leadership when appropriate
Follow up on outstanding patient balances
Provide Financial Assistance Applications to patients as needed
Assist patients in meeting financial obligations while adhering to practice payment policies
Perform other related duties as assigned
Qualification
Required
High school diploma or equivalent required
Strong organizational skills with attention to detail and documentation accuracy
Ability to analyze information and perform basic math calculations
Excellent communication, telephone, and computer skills
Ability to work independently and as part of a team
Professional demeanor with the ability to remain composed in a fast-paced environment
Preferred
Previous medical office experience preferred, including health insurance benefit verification
Company
Northeast Orthopaedic Alliance
As an integrated network of dedicated orthopaedic surgeons, we are aligned to provide you with personalized care from the White Mountains of New Hampshire, through the Pioneer Valley of Massachusetts to the cobblestone streets of Boston and beyond.
Founded in 2025
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase