RPS Solutions · 1 day ago
Account Manager
Lubbock, TX
Full-time
Onsite
Entry, Mid Level
2+ years expRPS Solutions is a company focused on providing high-level service to clients in various sectors. The Account Manager role involves building and maintaining strong relationships with clients, ensuring timely delivery of products and services, and facilitating accurate forecasting based on client needs.
Industrial EngineeringManufacturingMarketingOil and Gas
Responsibilities
Operates as the primary point of contact for assigned clients
Proactively develops and maintains long-term relationships with several stakeholders within assigned accounts, primarily through phone contact and e-mail, and occasionally through face-to-face contact and mail
Harvests information from clients about plans for future needs and hiring plans and communicates with operations team in order to facilitate accurate forecasting and efficient production of products
Ensures clients receive requested products and services in a timely fashion
Maintains accurate and up-to-date client data specific to forecasting and usage expectations and tracks client account metrics
Coordinates with staff members working on the same account to ensure integrity of the account and consistent service
Leads client projects, such as product development and web-ordering setup, using meetings and communication to initiate and complete projects while carrying out both client and company goals
Identifies opportunities for growth with existing clients and coordinates with business development
Writes and distributes conference reports following client or internal meetings as needed
Receives orders from clients through email and webstores, checking for discrepancies, incomplete information, and other potentially problematic aspects and clarifying with clients
Provides data reporting, such as inventory stock status, sales history, and delivery performance, to clients and RPS departments as needed using EPICOR ERP and Excel software
Coordinates the handling of difficult and/or unusual situations; oversees problem resolution
Retains client specific program knowledge and rules from provided trainings and resources
Attends and contributes to interdepartmental operations and forecasting meetings
Contributes to the ongoing quality improvement of Client Relations, assisting the Director of Account Management in developing and improving processes, strategies, and techniques
Participates enthusiastically, as assigned, in team activities and projects related to evaluating, developing, preparing, and monitoring client activity, team success measurements, and other special projects
Assists other departments as needed
Assists owners and business development staff as requested with a variety of projects and tasks
Collaborates with business development staff to reach prospective clients
Occasionally travel by air and car to attend client meetings, trade shows, and factory orientations as requested
Assists end users of the products with ordering and inquiries as requested
With other team members, answers calls and transfer to appropriate parties as needed
Qualification
Required
Bachelor's degree required; two years' related account management experience preferred
Previous work in a diverse, multi-departmental office environment
Strong organization and self-management skills
Ability to manage several projects and relationships simultaneously with thorough follow-through
Professional and friendly demeanor in dealing with clients, co-workers, and vendors
Demonstration of strong listening, oral and written communication skills (especially in e-mail), including grammar, spelling, punctuation, clarity, and appropriate tone for a variety of situations
Possess a strong work ethic, initiative and drive, along with innovative problem-solving skills
Ability to handle complaints and unpleasant clients and maintain a team player mentality
Ability to communicate client needs with internal staff and convey talent for influencing client management
Preferred
Two years' experience in client relations or account service, preferably handling multiple accounts simultaneously
Good data-entry and basic math skills
Negotiation and presentation skills
Knowledge of Excel and other Microsoft Office software
Company
RPS Solutions
RPS Solutions provides personal protective equipment to industries, including oil and gas, mining, railroads, and large retail chains.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Josh Pridmore
Chief Operating Officer
Tyneal Buckner
Chief Customer Officer
Company data provided by crunchbase