AVE by Korman Communities · 10 hours ago
Guest Services Representative (Part-Time)
Philadelphia, Pennsylvania
Part-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAVE is an award-winning hospitality-driven real estate brand seeking passionate individuals to join their team. The Guest Services Representative will be responsible for providing exceptional service to residents and visitors, ensuring their needs are met and expectations exceeded.
Building MaterialCommunitiesLeisureReal EstateTravel
Responsibilities
Anticipate and address residents' needs and urgently follow up on any questions or concerns as needed
Keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met
Communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions
Coordinate with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders
Create key cards, log packages, check-in and check-out procedures, and service the coffee station
Develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals
Help residents and clients with directions and recommendations for points of interest in your area
Assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients
Qualification
Required
Must have face-to-face customer service experience
Strong interpersonal and relationship building skills
Professional verbal and written communication skills
Detail orientation and excellent organizational skills
Ability to problem solve as well as proactively alleviate potential resident concerns
Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!)
Ability to work independently as well as in a team environment
Must be available to work at least one weekend day with flexibility to cover additional shifts as requested
Preferred
Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
Benefits
PTO
Medical
Vision
Dental
401k (permanent full-time roles only)
Paid Birthday Time Off (permanent part-time and full-time roles only)
Paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
Company
AVE by Korman Communities
AVE by Korman Communities is a hospitality company that offers temporary housing services.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Victoria Rossihin
Technology Partner
Recent News
AVE by Korman Communities
2025-09-30
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