CAMP Systems International, Inc. · 15 hours ago
Technical Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expCAMP Systems International, Inc. is seeking a Technical Support Specialist with expertise in APIs and system integrations to assist clients in resolving complex technical issues. The role involves serving as the primary point of contact for technical inquiries, troubleshooting integration challenges, and providing actionable guidance to ensure customer satisfaction.
AerospaceAir TransportationInformation ServicesInformation TechnologyManagement ConsultingSoftware
Responsibilities
Serve as the primary point of contact for technical issues via phone, email, and interactive chat
Diagnosing and resolving technical issues through troubleshooting
Responding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively
Maintaining accurate records of technical issues and resolutions
Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs
Write and maintain API & Integration documentation and implementation best practices
Use the learnings from your support cases to contribute to support documentation for our web-based products
Qualification
Required
2-3 years in a similar role/experience, preferably in a SaaS environment
You are passionate and empathetic about customer service: a good listener who likes digging into problems, overcoming technical and non-technical challenges, finding the best resolution or workaround, and communicating the solution as effectively as possible
You have experience working with APIs and configuring integrations between platforms, tools, and third-party systems
You are an independent self-starter who isn't afraid to ask questions
You can balance multiple competing priorities in a fast-paced environment
You communicate well; as this is a customer-facing role at a company with offices in multiple time zones and multiple countries, this position requires strong written and verbal communication skills
You are a quick learner with the technical aptitude to develop a deep and detailed understanding of new software and various customer needs
You are flexible; you can adapt to a complex and rapidly changing product suite and work effectively with different customer personalities
You understand how web applications work
You understand and can document how REST APIs work
You understand JSON and XML payloads
Benefits
We have opportunities to develop your skills or to learn new things with training.
We want to support your development and dreams.
Company
CAMP Systems International, Inc.
CAMP Systems is the industry’s leading Aircraft Maintenance and Regulatory Compliance Management solution for fixed and rotor wing aircraft.
501-1000 employees
H1B Sponsorship
CAMP Systems International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (13)
2022 (9)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-26Acquired
2016-08-31Debt Financing
Leadership Team
K
Kevin Ryan
VP Market Development
John Nelson
Chief Strategy Officer – Business Aviation
Recent News
Business Standard (India)
2024-10-19
2024-04-18
MarketScreener
2024-02-27
Company data provided by crunchbase