Cvent · 1 day ago
Onboarding Specialist -- August 2026 Start
McLean, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expCvent is a leading meetings, events, and hospitality technology provider, transforming the industry through innovative technology. They are seeking Onboarding Specialists to guide new customers in using the Cvent platform, ensuring a smooth onboarding process and helping customers realize the value of the software.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process
Initiate a successful customer journey by ensuring customers complete required product trainings
Host personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycle
Demonstrate detailed product knowledge when assisting customers both on the phone and via email
Drive platform adoption and offer best practice tips
Complete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experience
Lead re-onboarding for existing customers as needed
Qualification
Required
Entry level role for upcoming or recent graduates with start dates likely in August 2026
Bachelor's degree with strong academic credentials
6 months-1 year of full-time work experience-preferably in a customer-facing role
Customer centricity and empathy - must be able to quickly understand customer needs
Experience working with frustrated customers and de-escalating urgent and high priority problems
Demonstrated flexibility and experience navigating environments with lots of ambiguity
A passion for leading and helping others and a blend of technical and interpersonal skills
Attention to detail, time management, and task prioritization skills
Excellent communication skills (verbal and written)
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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