Heritage Wealth Advisors · 5 hours ago
Director of Client Service & Custody Operations
Richmond, VA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expHeritage Wealth Advisors is an independently owned Registered Investment Advisor specializing in multi-family office services for ultra-high-net-worth clients. The Director of Client Service & Custody Operations is responsible for overseeing client account maintenance and servicing operations, ensuring excellent client experiences through collaboration and operational efficiency.
Asset ManagementFinancial ServicesPersonal Finance
Hiring Manager
Mica Lee
Responsibilities
Lead and manage the firm’s internal operations team that services client accounts with custodians. The team is made up of two Team Leads and two Operations Associates
Oversee the system and process utilized by the Operations team to ensure superior, white-glove client experience. Recommend process redesign where implementation may not be consistent with that experience
Coordinate strategic projects for the firm as needed. This may include enhancing CRM workflows, leveraging technology to track data more effectively, and contributing to cross-departmental efficiencies
Design and refine long‑term operational workflows that scale with firm growth
Own the strategic roadmap for the Operations function, including technology planning, workflow automation, and efficiency initiatives
Play a critical role in collaboration with the Financial Planning & Tax and Investment Advisory teams to answer questions related to the execution of excellent client experience
Ensure accuracy and compliance in all functions within the Operations team
Establish and oversee quality‑control standards and review processes across all operations personnel, including Associates, Senior Associates, and Team Leads
Join professional and community organizations, focusing on leadership roles that align with overall firm and office strategy
Serve as an ambassador of Heritage in the local community by professionally representing us, living our values, and proactively understanding where we should engage
Qualification
Required
Bachelor's degree required
10 plus years of professional experience with relevant industry exposure
Experience managing and leading an internal team
Proficient user of Microsoft Office products, including CoPilot, Outlook, Excel, Word, and PowerPoint
Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with clients, colleagues, and external professionals
Strong problem-solving abilities: Candidate should possess strong analytical and problem-solving skills to assess areas for improvement, spot inaccuracies, and master our systems
Client-focused mindset: A client-centric approach is vital in understanding clients' unique needs, goals, and risk tolerance
Attention to detail: Meticulous attention to detail is crucial to ensure accuracy and compliance in financial reporting and private fund administration
Strong organizational skills: Excellent organizational abilities are necessary to manage multiple deadlines and projects
Demonstrated alignment with Heritage Core Values: Collaboration – Works constructively with team members to support collective goals. Intellectual Curiosity – Embraces ongoing learning and adaptation in a dynamic field. Integrity – Prioritizes fiduciary responsibility and ethical conduct. Passion – Committed to delivering excellence and meaningful outcomes for clients
Preferred
Prefer professional experience with Fidelity Investments and/or Charles Schwab & Co., but equivalent experience with other custodians is welcome
Benefits
Comprehensive benefits package, including medical, dental, vision, life, AD&D, and disability insurance.
401(k) with profit sharing.
Partial and/or full financial support for professional development, including certification programs and continuing education.
Paid time off (vacation, sick leave, holidays) with flexible scheduling and hybrid/remote work options.
Parental leave and family leave policies.
Access to firm resources, internal planning services, and networking / thought leadership events.
Company
Heritage Wealth Advisors
Heritage Wealth Advisors provides services like investment management, financial planning, tax planning, and charitable giving.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dee Ann Remo
Founder, CEO and Managing Director
Tina Leiter
Chief Operating Officer
Recent News
The Business Journals
2024-02-20
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