Old Town Companies · 22 hours ago
Community Ambassador
Carmel, IN
Full-time
Onsite
Mid Level
3+ years expOld Town Companies is dedicated to creating flourishing communities, and they are seeking a Community Ambassador to promote engagement and ensure a welcoming neighborhood. This role involves leading community events, managing budgets, and fostering relationships among residents and stakeholders.
CommercialProperty DevelopmentReal Estate InvestmentResidential
Responsibilities
Act as a proactive and unifying leader with all stakeholders including owners, property management, HOA and residents
Lead community building special events and programming to promote the highest and best use of all available amenities and partnerships with neighboring businesses
Oversee the condition of all amenity spaces and ensure compliance with the established budget for improvements, repairs and execution of events
Develop and execute a year-round calendar of events, programs, and social gatherings that reflect the community’s character and appeal to diverse residents and families
Partner with local businesses, schools, and organizations to co-host activities and initiatives that enhance community engagement
Promote events through newsletters, digital platforms, and in-person outreach to maximize participation
Serve as an on-site presence at events and community spaces through welcoming residents, building relationships, and gathering feedback
Educate all residents on proper use of equipment and amenities
Build strong relationships with residents, homeowners’ associations, property management, and on-site business owners to encourage collaboration and mutual support
Act as a friendly, professional liaison between the property management team and additional residents as needed, helping communicate updates and address questions
Help residents understand and adhere to HOA standards in a proactive, educational, and diplomatic manner
Assist with resolving minor community concerns, escalating issues appropriately when needed
Provide support and direction for resident booked events. Act as a good contact person to ensure the resident bookings are approved, scheduled, and planned for. Ensuring the booked space is walked and checked after each event to verify the condition of the space
Manage community programming budgets, including planning, tracking, and reporting to ensure responsible and strategic use of funds
Create goals to measure successful KPI’s for categories of retention, engagement, and positive reputation centered around resident events
Support the HOA and Property Management team with vendor coordination, amenity operations, and community communications
Maintain accurate records of participation, expenditures, and program outcomes to guide future planning. Participate in all annual budget settings for the multifamily and residential HOAs
Maintain and monitor general condition of amenity spaces and equipment. Looking for opportunities for improvement while maintaining a high standard of cleanliness and a welcoming environment
Maintain unifying communication with all stakeholders including owners, property management, HOA and residents
Work closely with Sales, Development, and Property Management teams to align messaging and resources in promoting events
Serve as primary point of contact for all amenity functions as needs arise. Work in conjunction with property management
Assist leasing and management team in stabilizing the community's customer base with an effective resident retention program
Qualification
Required
High emotional intelligence
Excellent conflict resolution skills
Creative event planning
Elevated professionalism in all forms of communication
Flexible schedule
Strong budget management
Expertise in conflict resolution and collaboration across multiple stakeholders
Tailor budget strategy and execution of events and amenity activation for up to four distinct developments
Act as a proactive and unifying leader with all stakeholders including owners, property management, HOA and residents
Lead community building special events and programming to promote the highest and best use of all available amenities and partnerships with neighboring businesses
Oversee the condition of all amenity spaces and ensure compliance with the established budget for improvements, repairs and execution of events
Develop and execute a year-round calendar of events, programs, and social gatherings that reflect the community's character and appeal to diverse residents and families
Partner with local businesses, schools, and organizations to co-host activities and initiatives that enhance community engagement
Promote events through newsletters, digital platforms, and in-person outreach to maximize participation
Serve as an on-site presence at events and community spaces through welcoming residents, building relationships, and gathering feedback
Educate all residents on proper use of equipment and amenities
Build strong relationships with residents, homeowners' associations, property management, and on-site business owners to encourage collaboration and mutual support
Act as a friendly, professional liaison between the property management team and additional residents as needed, helping communicate updates and address questions
Help residents understand and adhere to HOA standards in a proactive, educational, and diplomatic manner
Assist with resolving minor community concerns, escalating issues appropriately when needed
Provide support and direction for resident booked events
Manage community programming budgets, including planning, tracking, and reporting to ensure responsible and strategic use of funds
Create goals to measure successful KPI's for categories of retention, engagement, and positive reputation centered around resident events
Support the HOA and Property Management team with vendor coordination, amenity operations, and community communications
Maintain accurate records of participation, expenditures, and program outcomes to guide future planning
Participate in all annual budget settings for the multifamily and residential HOAs
Maintain and monitor general condition of amenity spaces and equipment
Maintain unifying communication with all stakeholders including owners, property management, HOA and residents
Work closely with Sales, Development, and Property Management teams to align messaging and resources in promoting events
Serve as primary point of contact for all amenity functions as needs arise
Assist leasing and management team in stabilizing the community's customer base with an effective resident retention program
Bachelor's degree in Communications, Hospitality, Marketing, Property Management, or a related field
3–5 years of experience in community relations, event planning, hospitality, or residential property management
Experience managing budgets and coordinating with vendors or service providers
Proficiency with Microsoft Office, Google Analytics, Facebook, Instagram, etc
High level of creativity combined with strong business acumen and results orientation
Experience collaborating with multiple stakeholders
Preferred
Bachelor's degree in Communications, Hospitality, Marketing, Property Management, or a related field preferred
Previous HOA or master-planned community experience is strongly preferred
Benefits
Health, Dental, Vision, and Life insurance available on the first day of full-time employment
401K Matching Plan (100% match up to 3% and 50% match on the next 2%) after 90 days of employment
Three Weeks Paid Vacation
Quarterly bonus eligibility
Company
Old Town Companies
Old Town Companies specializes in real estate development, focusing on community-enhancing residential and commercial projects.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Kyle May CPA
Chief Financial Officer
Company data provided by crunchbase