QNB Bank · 7 hours ago
Head Teller II – Country Square Office Quakertown
Quakertown, PA
Full-time
Onsite
Mid, Senior LevelQNB Bank is seeking a Full-Time Head Teller II at their Country Square Office in Quakertown, PA, to lead a dedicated team and enhance customer experiences. The role involves supervising teller operations, ensuring exceptional customer service, and collaborating with branch management to improve customer engagement.
CommunitiesFinancial ServicesFinTech
Responsibilities
Supervising teller operations, ensuring seamless transaction processes, and maintaining exceptional customer service standards
Training and mentoring teller staff, providing guidance on both daily tasks and banking policies, and upholding compliance with banking regulations
Directly assisting customers with account inquiries, problem resolution, and transactional support
Collaborating with branch management to implement strategies that enhance customer engagement and streamline operations
Addressing any operational issues that arise, ensuring that the branch runs efficiently and effectively, while maintaining an energetic and professional environment
Conducting observations and providing constructive feedback to teller staff
Performing auditing processes, managing branch cash requirements, and maintaining adherence to operational policies
Qualification
Required
Outstanding customer service abilities to provide prompt, courteous, and confidential support while processing transactions
Strong product knowledge to evaluate customer needs effectively and guide them toward appropriate solutions through consultative selling and cross-selling strategies
Leadership and conflict resolution skills to supervise teller operations, assign tasks, and address any issues that arise
Familiarity with banking software and tools for managing daily operations and compliance
Strong communication skills to facilitate training and development initiatives, ensuring the team remains knowledgeable about products and services
Ability to perform auditing processes, manage branch cash requirements, and maintain adherence to operational policies
Commitment to supporting community engagement initiatives
Benefits
Medical
Dental
Vision
401(k)
Life Insurance
Health Savings Account
Flexible Spending Account
Competitive Salary
Paid Time Off
Company
QNB Bank
QNB Bank is a community bank headquartered in Quakertown, Pennsylvania.
Founded in 1877
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$40M2024-09-03Post Ipo Debt· $40M
1995-05-16IPO
Leadership Team
David Freeman
President, Chief Executive Officer
Jeffrey Lehocky
Executive Vice President, Chief Financial Officer
Recent News
2026-01-22
2025-12-30
MarketScreener
2025-10-29
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