Cherokee Nation Businesses · 15 hours ago
Director Player Development
Tunica, MS, United States
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expCherokee Nation Businesses is seeking a Director of Player Development to manage the property’s Player Development program. This role involves directing marketing strategies, enhancing guest loyalty, and utilizing CRM technology to drive revenue and profitability.
Business DevelopmentHealth CareHospitalityInformation ServicesService Industry
Responsibilities
Executes marketing and player development strategies in alignment with property business plans and corporate vision
Builds and sustains a culture of strong guest relationships, ensuring exceptional service to the property’s most loyal and profitable guests
Oversees host team activities, including proactive outreach, sales efforts, and guest retention initiatives
Implements and maintains training programs for hosts and player development staff to strengthen sales and service skills
Partners with marketing and corporate teams to support CRM platform enhancements and ensure effective utilization by hosts
Monitors and reports on key performance indicators to evaluate player development effectiveness and guide decision-making
Provides input into VIP and hosted event planning to maximize guest engagement and incremental revenue
Conducts competitor analysis to ensure property positioning remains competitive in the market
Assists in the development of operating budgets, service standards, and departmental goals
Stays current on industry trends, technology, and best practices to improve guest service and operational efficiency
Identifies and evaluates third-party solutions that may enhance player development operations
Perform other job-related duties as assigned
Qualification
Required
Bachelor's degree in business, marketing, or related field, or equivalent experience
Three (3) years of experience in a casino marketing or player development leadership role, with demonstrated success in guest relationship management, sales, and CRM utilization
Must have or be able to obtain a Gaming Registration card and/or license in relevant jurisdictions
Proof of eligibility to work in the United States
Strong knowledge of casino marketing, player development, and operations
Proficiency in player-tracking systems and CRM platforms
Ability to analyze and interpret statistical data to guide business decisions
Proven ability to lead, coach, and mentor staff
Proven ability to maintain a positive and productive work environment
Proven ability to deliver consistent service standards
Proven ability to make timely decisions and take effective action
Proven ability to manage projects from planning through execution
Strong written & verbal communication skills
Ability to build and maintain strong business relationships
Professional presence and demeanor with strong customer service orientation
Intermediate to advanced computer skills, including Excel and PowerPoint
Ability to effectively communicate in English, both orally and in writing
Preferred
Experience in multi-property or division-level environments
Background in change management and team development
Company
Cherokee Nation Businesses
Cherokee Nation Businesses provides hospitality, federal, cultural, and economic development solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chuck Garrett
Chief Executive Officer
Brandon Scott
Chief Communications Officer (CCO)
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