Santander · 9 hours ago
Senior Relationship Analyst
Miami
Full-time
Onsite
Mid, Senior Level
$68K/yr - $115K/yr
5+ years expSantander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. The Sr. Relationship Analyst is responsible for performing client service tasks, ensuring comprehensive understanding of client needs, and plays a key role in client retention while resolving complex inquiries.
BankingCommercial LendingFinanceFinancial ServicesPersonal Finance
Responsibilities
Check balance positions, loans, transfers, and other
Guide clients with the application process and any inquiry related to American Express cards
Address request for bill payment
As per client's request, process cashier checks and checkbooks through Operations department
Attend clients' visits and accompany them to deposit/withdraw funds from their account(s)
Resolve client's inquiries such as loan request, investment orders, statement reviews, and other, and resolve any complaint
Respond to all phone calls for the team
Act as RAC back up, as needed
Prepare documentation for Bankers business trips including product presentations, and new opening documentation
Provide assistance with BRWG formats in Appian Onboarding
Read and answer emails on a daily basis
Follow up with Banker of corporate actions
Contact clients with account information and receiving instructions
Review and properly complete all documentation regarding Alternative Investments subscriptions and send all completed documentation to Alternative Investments Department
Keep 360 updated
Process investment proposals, prepare activity reports, upload documents to secure inbox, verify clients E-banking status and information, download reports to review missing documentation, and other
Verify that account opening documentation is properly completed
For any account opening and updates, collect customer information, review and follow-up in DocuSign
For any account closing, collect customer information, review and follow-up in Appian
Review dormant accounts in Globus
Verify client information
Initial input transaction in Globus
Verify exchange rate and inform client
Execute transaction
Address requests for wire transfers
Follow up with 360 EWF workflow and send confirmation as needed
Coordinate meeting with Credit Risk Department for new loan or renewal requests
Review with banker any new loan or renewal documentation prepared by Credit Risk and send to client for signature
Once documentation from client is received, verify signature and return to Credit Risk Department
Assist with the preparation of credit reports and forms required
Check daily account movement reports
Identify and cover overdrafts
Update client’s investment profile
Assist in the preparation and execution of investment proposals as requested by banker or advisor when necessary (Not applicable to Premier Banking)
Process manual PO’s in Globus
Follow up and verify that all transactions requested have been completed and processed by Operations Department
Open or close accounts and portfolios in Appian
Process fee reversal and exception by preparing marketing concession reports, as requested by Banker
Time deposit, checkbooks, cashier’s temporary checks
Transfer securities (incoming/outgoing) in Appian
Follow up with clients Capital calls and cover designated portfolios for Back Office Team to process
Review “Morning Movement Report” sent by Operations to verify account movements of previous days to ensure each transaction has been processed correctly
Review and approve daily overdrafts in Globus
Prepare activity reports
Run credit reports in Globus for expired and future maturity for loans, lines of credits, and interest payments due
Send W-8 form to clients and ensure they are properly completed
Review and activate Dormant Accounts
Run quarterly fee report for Bankers' review and ensure client has sufficient funds to cover fee
Work on special projects (FATCA, W8, E-banking, Milenio and Paperless) to support bankers
Must use and support all digital tools including DocuSign, Veridas, Wire transfers Online, Mobile Apps, Digital POs, and any other digital tool as per bank’s request
Participate in special projects within the Commercial Area
Mentor upcoming talent
Other duties as assigned or requested by immediate supervisor
Qualification
Required
Bachelor's degree required or equivalent experience
5 - 6 years of relevant experience or demonstrated required level of proficiency
Strong knowledge of the Private Banking industry
Demonstrated experience in servicing high-net worth clients, specifically for LATAM
Excellent interpersonal and leadership skills
Microsoft Office, T-24, 360
Organizational and time management skills
Excellent customer service skills
Strong judgment and ability to use discretion and make decision within guidelines
Multitask & flexible
Independent problem solving skill
Written & oral communication skills
Influential skills
Proactive, with an ability to suggest improvements
Knowledgeable of DocuSign and Appian
English, and Spanish. Portuguese is required only if servicing clients from Brazil
Benefits
Fair and competitive rewards package that reflects the impact you create and the value you deliver
Benefits are designed to support you, your family and your well-being, now and into the future
Company
Santander
Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-05-30Post Ipo Equity
1987-08-07IPO
Leadership Team
Hector Grisi
Consejero Delegado de Banco Santander
Recent News
2026-01-22
Computer Weekly
2026-01-16
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