Cvent · 7 hours ago
Senior Business Solutions Architect
McLean, VA
Full-time
Onsite
Senior Level
5+ years expCvent is a leading meetings, events, and hospitality technology provider. The Senior Business Solutions Architect is responsible for evaluating, designing, and optimizing business workflows using AI and automation, guiding non-engineering teams to leverage AI solutions, and driving organizational change.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Lead discovery and intake: Rapidly evaluate business problems, define project scope, outcomes, guardrails, and success measures for AI enablement and automation projects
Solution architecture: Design and document AI-enabled workflows—selecting tools, prompting patterns, and establishing quality gates, risk controls, and operational guardrails
Business improvement consulting: Partner with business units within the Technology Department to assess whether to leverage AI, improve existing processes, or deploy other technology/automation solutions
Change management: Map stakeholders, lead communications, develop and deliver training plans, track adoption metrics, and ensure sustainability of change
Asset creation: Codify and publish reference architectures, playbooks, SOPs, templates, checklists, and operating guides for reuse across the organization
Enablement & support: Provide office hours, advisory support, and embedded assistance to early–adopting teams; support transition to business-as-usual post-stabilization
Performance reporting: Maintain dashboards and provide leadership with regular updates on adoption, impact, and value creation
Risk and ethics: Ensure all AI initiatives align with strategic and ethical guidelines; remain current on advances in AI, automation, and technology-driven business process improvement
Community building: Model a culture of experimentation and continuous learning, champion knowledge-sharing and peer learning, and actively support upskilling across teams
Internal consultancy: Triage and execute 6–10 enablement engagements per year, delivering 8–12 reusable assets to scale impact
Qualification
Required
Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
5+ years in IT, solutions architecture, or technical consulting with demonstrated expertise in business process improvement, workflow automation, or technical solution delivery
Proven ability to evaluate business processes, define problem statements, and translate complex technical concepts for non-technical audiences
Deep understanding of AI/ML principles, prompt engineering, workflow automation, and digital transformation best practices
Experience managing programs or projects with multiple stakeholders, ideally in environments driving organizational change
Demonstrated ability to lead or support change management, including stakeholder engagement, training, and adoption measurement
Strong communication, presentation, and documentation skills (able to codify and publish reusable assets)
Self-motivated, organized, and able to drive results with minimal supervision in ambiguous situations
Highly collaborative; able to work effectively across business-facing and technical teams
Preferred
Experience delivering AI or automation solutions in a business context (e.g., workflow orchestration, process redesign, bot deployment, prompt library authorship)
Hands-on expertise with GenAI (e.g., ChatGPT, Claude, Roo), digital process automation (RPA, low-code/no-code tools), and data-driven decision-making
Knowledge of change management frameworks, business analysis, and continuous improvement methodologies
Certifications in cloud (AWS, Azure), process improvement (Lean, Six Sigma), or AI/machine learning a plus
Experience supporting non-engineering stakeholders inside enterprise environments
Prior experience managing or mentoring teams highly valued
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
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