Wesco Turf, Inc. · 11 hours ago
Internal Repair Team Leader
Sarasota, FL
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expWesco Turf, Inc. is a company focused on providing exceptional service in the turf industry, and they are seeking an Internal Repair Team Leader to oversee their Internal Repair team. This role involves leading a team, ensuring operational efficiency, and maintaining high-quality standards in equipment repairs while fostering a collaborative environment.
ManufacturingSports
Responsibilities
Lead and develop a team of up to nine direct reports (Technicians and Service Advisor)
Set and manage daily, weekly, and quarterly productivity goals
Conduct daily team meetings to review workload, priorities, expectations, and timelines
Provide regular one-on-one coaching, performance feedback, and recognition
Complete annual performance reviews on time
Support employee development, training compliance, and succession planning through Individual Development Plans (IDPs)
Foster a positive, professional, and accountable team culture aligned with company values
Participate in staffing activities, including interviewing and onboarding
Monitor department capacity, workload, backlog, and turnaround times to meet customer needs
Coordinate work-in-progress and backlog to establish accurate completion timelines
Maintain accurate scheduling through the dispatch console and related reporting tools
Review technician estimates for accuracy and compliance with pre-owned refurbishment standards
Ensure work estimates and projected completion dates are communicated within required timelines
Monitor dashboards to ensure work orders and parts processing align with Service SOPs
Ensure work order statuses, schedules, and reports are accurate and current
Review and approve weekly timecards, ensuring accuracy of technician time entries
Maintain up-to-date SOPs for internal repair operations
Partner closely with the pre-owned and sales teams to ensure accurate job sequencing, due dates, and communication with customers
Provide regular updates regarding workflow, constraints, and potential delays
Participate in monthly site meetings to review performance metrics, customer service results, and workload forecasts
Promote collaboration and teamwork across all departments
Communicate consistently with vendors to track parts availability, delivery timelines, and resolve deficiencies
Ensure parts-related issues do not negatively impact repair timelines or customer experience
Track and report key performance metrics related to productivity, turnaround time, and quality
Support employee engagement initiatives, including participation in the annual Gallup survey and quarterly action-plan reviews
Identify process improvement opportunities and recommend changes based on performance analysis
Qualification
Required
High school diploma or equivalent required; vocational training preferred
Minimum of five (5) years of experience in a related field
Supervisory or team leadership experience required
Strong leadership, organization, and administrative skills
Excellent verbal and written communication skills
Ability to analyze technical documents, procedures, and work orders
Strong mechanical aptitude with sound judgment and customer-focused decision-making
Effective time management and multitasking abilities
Professional demeanor with the ability to collaborate at all organizational levels
Preferred
Experience in the commercial turf industry strongly preferred
Spanish language proficiency is a plus
Benefits
Health Insurance
Wellness
Growth Opportunities
Competitive Salary
Company
Wesco Turf, Inc.
Wesco Turf is a wholesale company offering turf equipment and golf course equipment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Crofoot
VP of Finance and CFO
Company data provided by crunchbase