First Bank & Trust · 1 hour ago
Operations Processing Supervisor
Brookings, SD (East)
Full-time
Onsite
Mid, Senior Level
5+ years expFirst Bank & Trust is a financial institution seeking an Operations Processing Supervisor to oversee staff and daily activities in their Operations Processing Department. The role involves managing electronic payments and check processing, ensuring timely and accurate completion of daily work, and fostering staff development and continuous improvement.
BankingFinancial Services
Responsibilities
Lead the team and develop an atmosphere of teamwork, open communication and unity. Provide oversight of all services offered from early ACH Receiving to Night Processing. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner
Be a resource and a subject-matter expert for management and staff regarding department processes, procedures and systems related to ACH payments and Check 21 Services. Research and resolve escalated processing issues
Lead change with Continuous Improvement initiatives to contribute to process improvements, operational efficiencies, and superior customer service. Empower staff to self-change processes, looking for both incremental improvements and transformational opportunities
Evaluate and manage the operational risk within all functions of the department. Investigate and research more complex data and customer problems by gathering appropriate information. Interact with a diverse number of internal and external contacts
Delegate and assign tasks and responsibilities to employees. Monitor performance and provide necessary feedback. Clearly communicate goals and challenge employees through job enrichment. Analyze and assess conditions thoroughly to make independent decisions regarding daily processing and procedural issues
Work with appropriate vendors and/or internal departments to resolve system, software, and connectivity issues
Develop and implement processes and reporting to monitor quality and quantity performance to ensure adherence to established Performance Level Standards (PLS), and report performance to management at least monthly
Actively pursue developmental and growth opportunities as identified by you and/or your manager
Act in accordance with First Bank & Trust policies and procedures as set in the employee handbook
Adhere to compliance procedures and participate in required compliance training
Qualification
Required
Bachelor's degree
Five years of bank-related experience or the equivalent
Working knowledge of banking operations, transaction flows, risk controls, compliance, and technology used by the corporation
Excellent leadership skills
Analytical skills
Decision making skills
Change management skills
Excellent written and oral communication
Ability to communicate effectively with all levels within the corporation
Company
First Bank & Trust
First Bank & Trust is a banking firm that offers banking, wealth management, and financial services in Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Kreul
Chief Technology Officer
Carrie Wilson
Chief Financial Officer & Chief Operating Officer
Company data provided by crunchbase