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LinkIt! · 2 days ago

Implementation Specialist/Customer Success Manager Western PA

Pennsylvania, United States

Full-time

Onsite

Mid Level

3+ years exp

LinkIt! is seeking a passionate and driven Implementation Specialist/Customer Success Manager to join our growing team. You’ll play a pivotal role in ensuring the successful implementation and adoption of our innovative solutions across schools and districts, collaborating closely with various teams to deliver exceptional customer experiences.

EducationE-LearningTraining

No H1B

Hiring Manager

Frankie Jones

Responsibilities

Implementation & Account Management: Lead clients through onboarding and implementation, ensuring a smooth transition and certification of success

Training & Development: Design and deliver impactful training sessions and professional development workshops (virtual and in-person)

Client Engagement: Foster relationships with school and district staff, ensuring satisfaction and program success

Proactive Account Management: Oversee accounts throughout their lifecycle, from onboarding to renewals

Client Support: Respond to support requests, troubleshoot issues, and escalate complex problems as needed

Documentation: Maintain updated product and enhancement documentation

Travel: Travel up to 50%-60% to meet with clients on-site

Qualification

K-12 software applicationsAccount managementCustomer successProject managementProblem-solvingOrganizationPublic speakingGoogle WorkspaceMicrosoft OfficeSalesforceCommunicationTime management

Required

Must live in the PA area

Bachelor's degree (B.A. or B.S.) in Education, Business, Technology, or a related field

3-5 years in education, consulting, product development, SAAS implementation, account management, customer success, or product support

Familiarity with K-12 software applications for special programs (e.g., MTSS/RTI)

Exceptional communication, organization, public speaking, and problem-solving skills

Proficient in project and time management

Comfortable using tools like Google Workspace, Microsoft Office, and Salesforce

Must be authorized to work in the U.S. without sponsorship

Preferred

Experience in K-12 education or educational technology is a strong plus

Benefits

Comprehensive package including vacation

Holiday pay

Health

Vision

And dental insurance

A 401(k) plan (no match)

And a performance-based bonus

Company

LinkIt!

LinkIt! is a developer of a data driven software platform intended for schools and K-12 service providers.

Founded in 2010

New York, New York, USA

51-200 employees

http://www.linkit.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

Key Investors

Serent Capital

2022-12-19Series A

Leadership Team

Joshua Powe

Founder & Executive Chairman

Recent News

jiemodui

LinkIt!, an American K-12 teaching achievement evaluation software provider, received its first investment since its establishment 12 years ago

2022-12-21

Company data provided by crunchbase