DecisionPoint Corporation · 9 hours ago
Senior Program Manager / Task Order Manager (TOC & Vendor Operations Lead)
Arlington, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDecisionPoint Corporation is seeking a Senior Program Manager / Task Order Manager to provide executive-level leadership over Technical Operations Center activities, vendor performance, and task order execution in support of the Cybersecurity and Infrastructure Security Agency (CISA). This role is responsible for the end-to-end delivery of IT services, ensuring compliance, audit readiness, and continuous service improvement.
ConsultingInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Serve as Task Order Manager (TOM) with full responsibility for contract execution, compliance, and customer satisfaction
Develop, maintain, and govern core Program Management artifacts, including the Program Management Plan (PMP), Work Breakdown Structure (WBS), integrated schedules, RACI matrices, and risk and issue registers
Manage CLINs, task order modifications, optional work requests, and scope changes in coordination with Government leadership
Lead service transitions, operational readiness reviews, and onboarding new capabilities
Lead and manage audit, inspection, and assessment activities, ensuring timely identification of gaps and implementation of corrective actions
Develop and maintain a Quality Management Plan; lead continuous improvement initiatives across service areas
Establish, monitor, and report on SLA/SLO metrics and key performance indicators (KPIs) for all IT services
Provide executive oversight of 24x7x365 TOC operations, ensuring continuous availability, rapid incident response, and sustained service performance across all shifts, weekends, holidays, and surge events
Oversee Incident, Problem, Change, and Service Request Management processes aligned with ITIL v4 best practices
Ensure development and maintenance of Standard Operating Procedures (SOPs), knowledge bases, FAQs, and training materials to support operational excellence and change readiness
Assign, schedule, and manage contractor personnel, subcontractors, and resources to ensure continuous coverage in an always-on operational environment
Oversee vendor and subcontractor performance to ensure alignment with Government priorities, contractual obligations, and service levels
Implement workforce readiness, training, onboarding, and attrition-control practices
Oversee program financial management, including forecasting and burn rate reporting
Ensure accurate and timely invoice preparation and submission
Lead Monthly Project Management Reviews (PMRs), Monthly Management Reports, and Annual Performance Summaries for Government and executive stakeholders
Coordinate recurring status reporting via monthly customer teleconferences and ad hoc briefings
Provide weekly updates to Government leadership on risks, issues, accomplishments, Memorandum of Agreement (MOA) breaches, and contractor performance metrics
Respond within two (2) hours to requests for discussion or resolution of performance, service delivery, or technical issues
Collaborate with other CISA contractors to provide advance notice, training, and SOPs for operational changes and break/fix activities
Qualification
Required
Ability to obtain and maintain a favorable Public Trust background investigation
10+ years of progressive IT program and/or task order management experience, preferably supporting federal IT operations or technical operations centers
Bachelor's degree in Computer Science, Information Technology, or a related field (an additional 10 years of relevant experience may substitute)
ITIL v4 certification (required)
Demonstrated leadership across IT Service Management, audit readiness, quality and performance governance, vendor oversight, and large multi-disciplinary teams
Strong executive-level communication, reporting, and stakeholder engagement skills
Preferred
Federal experience preferred; DHS or CISA experience highly desirable
Project Management Professional (PMP) or equivalent program management certification
Audit or quality certifications (e.g., CMMI, ISO, HDI Support Center leadership)
Experience supporting 24x7x365 mission-critical federal operating environments
Company
DecisionPoint Corporation
DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Simon S. Lee
President
Recent News
Washington Technology
2024-11-23
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