Staples Canada · 8 hours ago
Sr Mgr Product Management
Lincolnshire, IL, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expStaples Canada is a leader in office supplies, and they are seeking a Senior Manager, Product Management – Customer Retention to oversee customer lifecycle and retention strategies. This role focuses on driving engagement and enhancing customer experience across Quill.com, ensuring seamless interactions and increased customer lifetime value.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Develop and communicate a clear product strategy and roadmap aligned with company vision and market opportunities
Tailor website experiences for different customer segments, focusing on key engagement moments and reducing friction in the customer journey
Continuously monitor and analyze website and customer performance, using feedback and data to drive improvements and iterate on product features
Implement A/B testing and optimization techniques to increase user satisfaction and website performance
Collaborate with UX/UI designers, developers, and cross-functional teams to deliver high-quality products and customer journeys on time and within budget
Conduct market research to identify trends, customer needs, and competitive insights for informed product decisions
Manage product launches with effective go-to-market strategies, pricing, and promotional plans
Stay current on industry trends and emerging technologies related to eCommerce and user experience
Qualification
Required
Bachelor's degree in a relevant field OR equivalent work experience
8+ years of experience in product management, eCommerce, or customer experience, including at least 2 years in a leadership role
Strong analytical skills and proficiency with analytics tools such as Adobe Analytics, GA4, and/or Fullstory
Familiarity with A/B testing, SEO, and content management systems
Ability to adapt to a dynamic, fast-paced environment
Knowledge of agile development methodologies
Excellent communication and collaboration skills
Proven track record of bringing products to market and achieving business objectives
Collaborative mindset with a proven ability to build partnerships and work across teams to achieve shared objectives
Strong customer focus, able to identify and address internal and external customer needs while delivering customer-centric solutions
Commitment to an inclusive environment, working with diverse individuals of varying backgrounds and cultures
Innovative thinking, encouraging new ideas and implementing solutions that challenge conventional approaches
Dedication to self-development, seeking growth opportunities through formal and informal channels
Preferred
Master's degree (MBA preferred)
Experience in B2B eCommerce
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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