Cisco VoIP Technician jobs in United States
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Verigent · 15 hours ago

Cisco VoIP Technician

positionNew Haven, CT
timeContract
remoteOnsite
seniorityMid Level
money$30/hr - $35/hr
date3+ years exp

Verigent is seeking a Cisco VoIP Technician to support daily operations of enterprise voice and collaboration systems. The ideal candidate will have experience with performing MACs on Cisco phone systems and building telephony & data connectivity.

Staffing & Recruiting
Hiring Manager
Matthew Casey
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Responsibilities

Perform moves, adds, and changes in Cisco Unified Communications environments (CUCM)
Add, move, and modify user extensions, voicemail boxes, and device profiles
Provision and configure Cisco IP phones, softphones, and voicemail services
Support end users with basic VoIP issues including phone registration, call routing, and voicemail access
Monitor ticket queues and respond to service requests
Escalate complex voice, network, or system issues to Tier 2/3 support teams
Maintain accurate documentation of changes, configurations, and troubleshooting steps
Assist with phone deployments, replacements, and site rollouts

Qualification

Cisco VoIP experienceCisco Unified Communications ManagerIP telephony conceptsTicketing system experienceCustomer service skillsCommunication skills

Required

3-5+ year of experience supporting Cisco VoIP or similar telephony systems
Basic understanding of Cisco Unified Communications Manager (CUCM)
Familiarity with MAC work (Moves, Adds, Changes) in voice environments
Knowledge of IP telephony concepts (SIP, SCCP, extensions, voicemail)
Experience using a ticketing system (ServiceNow, Remedy, Jira, etc.)
Strong communication and customer service skills

Benefits

Paid Time Off (PTO) – Eligible after 1200 hours worked
Paid holidays – Eligible after 690 hours worked
401K – Eligible the first of the quarter after 90 days of employment
Medical, dental and other additional voluntary benefits – Eligible the first of the month after 60 days of employment

Company

Verigent

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Verigent is a nationally recognized leader in Telecom and IT staffing, helping organizations solve workforce challenges with flexible, tailored solutions.
dateFounded in 2002
location
Huntersville, North Carolina, US
people-size501-1000 employees
web-link
http://www.verigent.com

Funding

Current Stage
Late Stage

Leadership Team

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Rebecca Hardin
CFO
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Recent News

Business Journals
CFO of the Year Awards: Rebecca Hardin, Verigent
2023-07-20
Company data provided by crunchbase