ngrok · 22 hours ago
Software Engineer III/Senior, Customer Data
United States
Full-time
Hybrid
Mid, Senior Level
$160K/yr - $200K/yrngrok Inc. is a cloud networking platform that provides solutions for developers to manage traffic to services efficiently. They are seeking a Software Engineer III/Senior to build and maintain their billing and metering infrastructure, ensuring accurate data tracking and customer billing insights.
AppsDeveloper APIsInternetSoftware
No H1B
Responsibilities
Build the billing backbone: You'll maintain and evolve our billing and metering infrastructure—Stripe Orb integrations, usage aggregation systems, and everything that turns traffic into invoices. Accurate invoices. The kind customers don't dispute
Track everything that matters: You'll build event tracking pipelines for traffic events, session logging, and usage patterns. You'll develop traffic inspection systems for compliance and analytics. Every request counted, every session tracked, no "lost" data explaining why the numbers don't match
Own customer-visible usage and billing insights. Build and evolve the systems that turn raw product usage into clear, accurate, and trusted views of what customers are using and why they’re charged—eliminating billing confusion before it happens
Handle the infrastructure details: You'll manage IP metadata services and the systems that connect traffic patterns to customer accounts. You'll ensure billing reliability—accurate invoices, automated refund processing, and reconciliation that actually reconciles
Ship systems people trust: You'll work closely with product, platform, finance, and support. Finance will have questions. They always do. You'll make their day by actually having the data they need
Qualification
Required
You've built backend or data-heavy systems that were held to high standards of correctness
You're comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)
You've worked with event streams, usage data, or high-volume pipelines
You enjoy thinking about data models, invariants, and failure modes
You care about developer experience, including for people consuming your data
You're the person people ping when the numbers don't add up and nobody else can explain why
All candidates must be US-based, and legally authorized to work in the United States
Preferred
Extra credit if you've worked on Metering, billing, or pricing systems (but not limited to them)
Extra credit if you've worked on Event-driven or streaming architectures
Extra credit if you've worked on Customer-facing analytics or usage reporting
Extra credit if you've worked on Systems where small discrepancies become large conversations
Benefits
We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.
We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks.
Company
ngrok
Ngrok is an API-first ingress-as-a-service platform that helps developers build their apps faster and more securely with no code changes.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Lightspeed Venture Partners
2022-12-13Series A· $50M
Leadership Team
Alan Shreve
Chief Executive Officer
Peter Shafton
Chief Technology Officer
Recent News
2025-12-05
2025-10-14
Company data provided by crunchbase